Business Relationship Manager

3 days ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time 900,000 - 1,200,000 per year

Department & Function:
Govt. & Corporate Sales North

Position:
Business Relationship Manager

Location:
Islamabad

Reporting to:
Manager Strategic Sales & Services

Job Type:
Permanent

Job Purpose:

  • Establish, maintain, and develop the company's presence in the corporate sector to generate new business. Ensure portfolio growth & retention through selling Mobile data, Business & Enterprise Solutions & GSM business in the region

Job Responsibilities:

  • Sales Management Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B and B2G segments
  • Work closely with the technical teams to devise technical solutions as per client expectations and requirements
  • Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
  • Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
  • Responsible for providing monthly invoices to the tagged portfolio & billing collection management
  • Timely identification of problems and duly managing customer service establishments that leads to new referrals
  • Revenue assurance as per management assigned targets Ensure smooth customer handling and customer experience management

Education
:

  • In principle must have a minimum of Bachelors Degree

Work Experience:

  • Relevant Experience of 3 to 4 years

Skills – Generic:

  • Team Leadership Skills.
  • Time Management Skills
  • Analytical, Negotiation, Relationship building & Customer engagement skills.
  • Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
  • Written communication skills, must be able to write professional emails for internal & external customers.
  • Problem solving & customer engagement approach.
  • Innovative & proactive, self-motivated & flexible.
  • Proficiency in Microsoft Office Suite

Skills – Job Specific:

  • Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
  • Able to compare telecom operator packages & able to show the comparative advantages to customers.
  • Specializing in Portfolio Management & Collection.
  • Good with numbers, price comparisons & ability to drive retention & new business in the Corporate market.
  • Good market reach & having relationships with business groups in Lahore.

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