Digital Business Analyst

1 day ago

Lahore, Punjab, Pakistan DigiU Pty Ltd Full time 800,000 - 1,200,000 per year

Position Overview:

We are seeking a talented and analytical Digital Business Analyst to join our team. The

Digital Business Analyst will play a key role in understanding and improving our clients'

digital processes, identifying opportunities for innovation, and ensuring successful

implementation of digital transformation initiatives. This role requires a strong analytical

mindset, excellent communication skills, and a deep understanding of digital technologies

and business processes.

Key Responsibilities:

Business Analysis:


• Conduct detailed analysis of clients' digital processes and systems. this includes customer ticketing systems, omnichannel technologies (eg. Zendesk, CXONE), CRM & Customer Billing platforms.


• Identify gaps, inefficiencies, and opportunities for improvement.


• Develop comprehensive business requirements and specifications for digital projects.


• Capture & manage user stories in Jira.


• Process documentation, and identification of key dependencies.

Stakeholder Engagement:


• Collaborate with clients, stakeholders, and cross-functional teams to gather and document requirements.


• Facilitate workshops and meetings to elicit business needs and priorities.


• Communicate effectively with technical and non-technical stakeholders.

Solution Design:


• Work closely with the technical team to design and develop digital solutions that meet business needs.


• Create process models, wireframes, and prototypes to illustrate proposed solutions. (When required)


• Ensure solutions align with clients' strategic objectives and technical architecture.

Project Management:


• Assist in the planning, coordination, and execution of digital transformation projects.


• Monitor project progress, identify risks, and implement mitigation strategies.


• Ensure projects are delivered on time, within scope, and within budget.


• Create & Manage Jira boards

Data Analysis:


• Analyze data to provide insights and recommendations for decision-making.


• Develop and maintain dashboards, reports, and visualisations to track key performance indicators.


• Utilise data analytics tools to support business analysis and reporting.

Change Management initiatives:


• Support clients in managing change related to digital transformation


• Develop training materials and conduct training sessions for end-users.


• Provide ongoing support and troubleshooting as needed.

Qualifications and Skills:


• Minimum Bachelor's degree in Information Technology, or a related field. A Master's degree is a plus.


• Proven experience as a Business Analyst, preferably in a digital or technology- focused environment.


• Strong understanding of digital technologies, business processes, and data analysis.


• Proficiency in business analysis tools and methodologies.


• Excellent analytical, problem-solving, and critical-thinking skills.


• Exceptional communication and interpersonal skills.


• Ability to work collaboratively with diverse teams and stakeholders.


• Proficiency in project management and data analysis tools (e.g., JIRA, Microsoft Project, Tableau, Power BI).


• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

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