Business Development

Business Development & Operations Manager (Call Center / BPO) - UAE Market Specialist

Location: Shamsabad, Rawalpindi

Job Type: Full-Time, On-Site

Joining: Immediate

About Us:

We are a dynamic and ambitious BPO setting up a new, high-potential call center operation. Our focus is on delivering exceptional service to our clients, with a strategic emphasis on the lucrative UAE and Middle Eastern markets. We are building a team of leaders who are ready to grow with us from the ground up.

The Role:

We are seeking a hands-on and results-driven Business Development & Operations Manager to be the cornerstone of our new venture. This is a unique dual-role opportunity for an entrepreneurial professional who can not only acquire high-value clients from the UAE market but also seamlessly set up and manage the operations to deliver on those contracts. Your existing relationships and experience with Dubai-based campaigns will be crucial to our success.

What You'll Do:

• Business Development:
• Lead the end-to-end business development cycle to acquire call center/BPO projects, specifically targeting clients in the UAE and Middle East.
• Leverage your existing client relationships and industry network to secure new contracts and campaigns.
• Develop and execute tailored sales strategies for the Dubai market, including professional client presentations (virtual/in-person).
• Negotiate contracts and close deals, ensuring profitable and sustainable partnerships.
• Operations Management:
• Take charge of setting up our new 15-20 seat call center, including process design, technology implementation, and team building.
• Manage the entire operations lifecycle: from client onboarding and campaign setup to agent training, quality assurance, and daily performance monitoring.
• Oversee the technical setup and integration of essential tools like cloud telephony (VoIP), dialers, and CRM systems.
• Lead, motivate, and manage a team of call center agents to meet and exceed client KPIs and service level agreements (SLAs).
• Prepare detailed performance reports, analyze metrics, and provide regular updates to clients and senior management.

What We're Looking For:

• Proven Experience: 2-3 years of combined experience in business development and operations within a call center/BPO environment.
• Market Expertise: Must have proven experience handling and acquiring Dubai/UAE-based campaigns. Existing client relationships in the region are a significant advantage.
• Technical Acumen: Strong understanding of call center technologies, including cloud-based dialers, VoIP systems, and CRM integration.
• Leadership & Entrepreneurial Spirit: A natural leader who can build, train, and manage a team. You thrive in a fast-paced, startup environment and are ready to wear multiple hats.
• Communication Skills: Excellent English communication and negotiation skills, with the ability to build trust with international clients.
• Availability: Immediate joiner who is ready to take on a challenge.

What We Offer:

• Attractive Compensation Package: A competitive base salary (can specify a range like PKR 75, ,000 based on experience) plus high-value commissions and incentives on client acquisition and project profitability.
• Growth Opportunity: Be a founding member and key architect of our growth story with clear opportunities for career advancement as we expand.
• Autonomy & Impact: Enjoy a high degree of autonomy to implement your strategies and make a direct impact on the business.
• Supportive Environment: Work in a supportive, ambitious, and results-oriented team culture.

Ready to Build with Us?

If you are a strategic thinker with a hands-on approach and a proven track record in the UAE BPO market, we want to hear from you.

Job Type: Full-time

Pay: Rs75, Rs100,000.00 per month

Experience:

• BPO : 2 years (Preferred)

Work Location: In person