Customer Success Specialist

2 weeks ago

Karachi, Sindh, Pakistan ibex Full time 1,380,000 per year
Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications


• O Levels/Matriculation or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks of being an ibexian:
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs

The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Responsibilities


• Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates

  • Customer Success Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Digital Auxilius Full time 900,000 - 1,200,000 per year

    Position:Customer Success SpecialistLocation:[Onsite – Karachi]Employment Type:Full-timeAbout The RoleWe are seeking aCustomer Success Specialistwith experience inmedical billing and insurance claimsto ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers, resolving...

  • Customer Success Specialist

    4 days ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time 1,200,000 - 2,400,000 per year

    Job Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...

  • Customer Success Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan ibex Full time

    Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international...

  • Customer Success Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time 80,000 - 120,000 per year

    ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international...

  • Customer success and Product operations specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Microvision IT Solutions Full time 600,000 - 1,200,000 per year

    Microvision IT Solutions is hiring a Customer Success & Product Ops Specialist to support the onboarding and enablement journey of small business clients on the Go2Sell platform. You will be the first point of contact for new leads—from scheduling discovery calls to understanding client needs, clarifying how our platform works, and helping them set up...

  • Customer Success Management Trainee

    2 weeks ago

    Karachi, Sindh, Pakistan Trillium Information Security Systems Full time 150,000 - 250,000 per year

    Company DescriptionTrillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of expertise, TISS delivers advanced, scalable, and effective cybersecurity services to clients worldwide. With over 100 cybersecurity specialists and more than 400 certifications, TISS...

  • Manager of Customer Success

    2 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time $60,000 - $80,000 per year

    iTack Solutions is a global leader in Health IT, providing advanced software solutions for healthcare organizations. Our mission is to streamline healthcare workflows, improve patient outcomes, and deliver top-tier customer support. We are looking for a Customer Success Team Lead to drive customer satisfaction, oversee software deployments, and ensure a...

  • Customer Success Manager

    2 weeks ago

    Karachi, Sindh, Pakistan Oxford University Press Full time $80,000 - $120,000 per year

    Customer Success ManagerLocation:Karachi, PK, 74900Salary: Dependent on skills and experienceDivision: EducationDepartment: Oxford AQAAbout the roleOxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and...

  • Customer Success Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Scents N Stories Full time 180,000 - 240,000 per year

    RequirementsExperience :Proven experience in customer success, sales, or client management.Excellent verbal and written communication skills in Urdu and English.Proficient in Microsoft Excel and reporting.Strong follow-up and organizational skills.Ability to handle multiple tasks and maintain attention to detail.Customer-oriented mindset with a...

  • Customer Services Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Bright Solutions Full time 300,000 - 600,000 per year

    Company DescriptionFounded in 2016, Bright Solutions is a leading Business Process Outsourcing (BPO) and IT Solutions provider. Specializing in supporting U.S.-based insurance agencies, we deliver end-to-end digital and technology services. Our focus on innovation, efficiency, and long-term client success has enabled us to serve 1,200+ clients and complete...