Customer Support Specialist

6 days ago

Karachi, Sindh, Pakistan OD Pakistan Full time 480,000 - 720,000 per year

Job Description:

OD Pakistan is seeking a Customer Support Specialist to handle interactions on social media and via phone calls. You will provide exceptional support, address inquiries, and ensure a positive customer experience.

Key Responsibilities:

  • Respond to Instagram inquiries and comments promptly.
  • Manage incoming customer calls, resolving issues and providing solutions.
  • Maintain high service standards and document interactions.
  • Collaborate with teams to resolve complex issues and improve satisfaction.
  • Monitor and report on social media and call metrics.

Qualifications:

  • Bachelor's degree in marketing preferred.
  • 1-2 years experience in customer support with social media and call handling.
  • Strong communication skills and proficiency in social media management.
  • Experience with customer service software and CRM systems is a plus.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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