ibm power and storage system hardware technical support engineer

Job Summary:

A role that combines hands-on technical support with sales engineering for IBM Power Systems and storage hardware requires the ability to provide technical assistance to customers while also identifying opportunities to promote and sell IBM solutions.

IBM Power and Storage System Hardware Technical Support Engineer plays a crucial role in providing technical support to clients, resolving issues, designing, configuring, maintaining, and optimizing IBM Power Systems and storage solutions.

This multifaceted position combines in-depth technical expertise of hardware to ensure high availability, performance, and scalability of the IT infrastructure with sales acumen to address customer needs effectively.

Key Skills:

·      IBM Power Systems and storage expertise

·      Hands-on technical support and troubleshooting

·      IBM Power Systems administration

·      Storage system management

·      Software implementation and management

·      system monitoring and service desk management

·      System performance tuning and optimization

·      Troubleshooting and problem resolution

·      Security and compliance

·      Documentation and incident reporting

·      Collaboration and communication

·      Client relationship management

·      Sales acumen and negotiation

· x 7 availability during incidents

Job Responsibilities:

Technical support and maintenance services:

Customer Assistance:

Provide technical support and assistance to customers, addressing hardware and software-related inquiries, issues, and challenges.

Issue Resolution:

Diagnose and resolve technical problems, including hardware malfunctions, software configuration, and compatibility issues.

Hands-On Support:

Perform on-site or remote troubleshooting, maintenance, and repairs of IBM Power Systems and storage hardware and software.

Perform routine system maintenance tasks, including firmware and software updates, patches, and security enhancements.

Troubleshoot and resolve hardware and software issues to maintain system uptime and reliability.

must have experience of IBM power servers hardware part fixing installation and replacement

System Design and Integration:

Design, configure, and integrate IBM Power Systems infrastructure, including Power servers, virtualization, and storage, with software applications and platforms.

Collaborate with cross-functional teams to ensure seamless integration with software and applications.

Software Implementation and Management:

Install, configure, and maintain ibm software applications and platforms on IBM Power Systems.

Optimize software performance and ensure compatibility with hardware components.

Storage Management:

Manage IBM storage systems, including SAN and NAS solutions. Monitor storage usage, performance, and optimize data storage and retrieval processes.

Backup and Recovery:

Implement and manage backup and disaster recovery solutions for IBM Power Systems and storage environments. Develop and maintain backup policies and procedures.

Performance Optimization:

Monitor system performance, identify bottlenecks, and implement performance optimization strategies.

Tune and configure IBM hardware and software to maximize system efficiency.

Documentation and Reporting:

Create and maintain documentation for system configurations, procedures, and troubleshooting guides.

Generate reports on system performance, software utilization, and capacity planning.

Create and maintain technical documentation, including troubleshooting guides and solutions, for customer reference.

10.    Security and Compliance:

Ensure system security by implementing security best practices, access controls, and compliance with industry regulations.

Conduct security assessments and address vulnerabilities in both hardware and software.

11.    Collaboration and Training:

Collaborate with other IT teams and provide guidance on IBM Power Systems, storage, and software solutions.

Train and mentor junior staff members on IBM hardware and software technologies.

12.    Collaboration and Training:

Collaborate with other IT teams and provide guidance on IBM Power Systems, storage, and software solutions.

Train and mentor junior staff members on IBM hardware and software technologies.

13.    Client Engagement:

Establish and maintain strong client relationships, serving as the primary technical point of contact and trusted advisor.

14.    Technical Recommendations:

Provide technical recommendations to clients, proposing IBM Power Systems and storage solutions that align with their needs.

15.    Proof of Concept (PoC):

Coordinate and execute Proof of Concept projects to validate the proposed storage solution's feasibility and effectiveness. This may involve configuring and testing hardware and software in the customer's environment.

16.    Competitive Analysis:

Understand the competitive landscape and how IBM and Intel storage solutions compare to alternatives. Be prepared to articulate the unique selling points of IBM and Intel offerings.

17.    Risk Assessment:

Identify potential risks associated with the proposed solutions and provide mitigation strategies. This includes considerations related to scalability, data security, disaster recovery, and compliance.

18.    Customer Education:

Educate customers about the benefits of IBM and Intel storage solutions and help them make informed decisions. This may include training sessions, webinars, or workshops.

Qualifications:

·      Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

·      Relevant certifications, such as IBM Certified System Administrator or IBM Certified Solution Expert.

·      Proven experience in designing, configuring, and managing IBM Power Systems, storage solutions, and software applications.

·      Strong knowledge of AIX, IBM i, or Linux operating systems on Power Systems.

·      Familiarity with IBM storage systems, SAN, and NAS technologies.

·      Proficiency in software installation, configuration, and maintenance.

·      Excellent troubleshooting and problem-solving skills in both hardware and software.

·      Strong understanding of network protocols and technologies.

·      Knowledge of security best practices and compliance requirements.

·      Effective communication and teamwork skills.

·      Ability to work in a fast-paced and dynamic environment.