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Customer Support Representative

2 weeks ago

Rawalpindi, Punjab, Pakistan Alpha Beta Partners Ltd (UK based company) Full time $90,000 - $100,000 per year

Introduction to Company

Established in 1989, Metropolitan Warehouse & Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.

Job Specifications

  • Time: 6:00 PM - 3:00 AM
  • Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi
  • Job Type: Onsite - Full Time
  • Education: Bachelor's any field (Under Bachelor's CVS won't be entertained )
  • Experience: 2+ Year in US Sales/Support Customer Services
  • Skill Set: CRM. American Accent English

Job Description

  • Exceptional and clear communication skills in English are essential.
  • At least 2 or more years of experience working with US clients in a direct role.
  • Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.
  • Has good analytical and problem-solving skills to deal with difficult customers at times.
  • Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.
  • Manage and prioritize multiple concerns simultaneously.
  • Strong grip on MS Excel and other customer support tools.
  • Collaborating with account management team to resolve issues in timely manner.

Employee Benifits

  • Market Competetive Salaries
  • Promotions & Yearly increments (Based on Performance)
  • EOBI & Gratuity
  • 2 Yearly Bonuses
  • Medical Insurance (Employee, Spouce & Children)
  • Life Insurance
  • Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)
  • Employee Social Activity Program (Tours, Office Celebrations, Team collaboration)

Job Type: Full-time

Pay: Rs90, Rs100,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Customer Support: 2 years (Preferred)

Language:

  • Professional English (Preferred)

Work Location: In person