Operations Manager

1 week ago

Lahore, Punjab, Pakistan Curexly LLC Full time 40,000 - 120,000 per year

Position Overview

Responsible for overseeing daily business operations, ensuring smooth functioning of the medical billing workflow, and directly assisting the executive management in administrative, financial, and operational tasks.

Key Responsibilities


• Supervise daily activities of all departments including billing, credentialing, sales, HR, and IT.


• Monitor claim submission, payment posting, AR follow-ups, and denial management performance.


• Maintain performance dashboards and KPIs for each team.


• Coordinate with the executive management on client onboarding, contracts, and new process rollouts.


• Implement SOPs to standardize internal processes and ensure compliance with HIPAA and U.S. healthcare regulations.


• Track staff schedules, attendance, and productivity metrics.


• Oversee cash flow, expense tracking, and invoice approvals.


• Handle vendor relations, procurement, and basic accounting coordination.


• Prepare daily and weekly performance summaries for management review.


• Support recruitment, onboarding, and training of new employees.


• Coordinate communication between U.S. clients and the Lahore office.


• Identify operational gaps and propose process improvements.

Requirements


• Bachelor's degree in Business Administration, Management, or equivalent.


• Minimum 2–3 years of experience in medical billing or healthcare BPO operations.


• Strong understanding of RCM workflows including eligibility, claims, AR, and denials.


• Proficient in MS Excel, Google Workspace, and CRM/ERP tools (Odoo preferred).


• Excellent communication and organizational skills.


• Ability to work U.S. business hours (EST/CST overlap).

Reporting To:
COO / CEO

Location:
Lahore Office

Type:
Full-time, On-site

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