Assistant Manager

Assistant Manager – Outreach Pharmacy

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

· Supervision of pharmacy staff and enable them to render safe, efficient, quality, patient centred services

· Plan and execute visits to all designated outreach pharmacies across the country

· Designs, implements, review and manage safe and effective medication-use system

· Review workload statistics and volume reports and strategies plans to sustain smooth operations

· Liaise with patient care teams and develop collaborative approaches to further compliance with mmu standards

· Supervise annual high impact processes; initiate and lead quality improvement projects. Present and publish through the relevant platform

· Maintain areas as per iso and jcia standards and keep the staff abreast of the standards

· Inventory management on fifo basis, review reorder point, reorder quantity and expiries

· Regular review of critical, perpetual and expiry list

· Inspection report of assigned floor stock locations

· Reviews cpoe system closely and works with it coordinator for system improvement

· Physical presence in assigned areas is ensured; to ensure practises according to standards and corporate contract requirements

· Ensure efficient formulary management of related drugs

· Participate in in-house training sessions as trainers e.g. For other staff and intern pharmacists

· Develop/train staff for services in specialized area e.g. Paediatrics, critical care, medicine

· Schedule staff to provide uninterrupted operational and clinical services in assigned area(s)

· Maintain excellent rapport with all members of administrative and clinical team and identify areas of improvement in medication management system

· Engage in staff development and staff training to develop practice aspects, service excellence (se), clinical expertise and patient safety standards

· Proactively develop and lead execution of rca for reported errors and prevention strategies based on standards

Requirements

You should have:

• pharm-D/ B-Pharm, preference will be given to a holder of master's degree in pharmacy.

• MBA in health management will be considered an added advantage.

• registered with pharmacy council Pakistan relevant experience (State nature and duration of work experience)

• progressive 5-7 years of hospital pharmacy experience focused on pharmacy services.

• 4 -5 years of experience should be at a supervisory or assistant manager level.

• established competency in drug therapy and medication management systems.

• customer focused approach and demonstrable compliance with CARR values and standards

• good written and verbal communication and presentation skills

• must have capabilities to motivate team members.

• must have the flexibility, competency and ability to provide staff supervision at variable work hours and shifts.

• good analytical skills

• ability to be flexible, decisive and quick-thinking.

• sound knowledge of computer systems especially inventory management and CPOE

• good presentation skills and proficiency for MS office.

Comprehensive employment reference checks will be conducted.