Chat Support Executive
2 weeks ago
Job Description:
- Provide real-time support to customers via chat, ensuring timely and accurate responses.
- Assist customers with product inquiries, order status, account issues, and troubleshooting.
- Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.
- Document customer interactions and update records in CRM systems.
- Escalate complex queries to the appropriate department while ensuring smooth resolution.
- Identify recurring issues and suggest process improvements to enhance customer experience.
- Stay updated with product knowledge, policies, and company updates to assist customers effectively.
- Perform other support-related tasks as assigned by the company.
Qualifications:
- Minimum 2–3 semesters of a Bachelor's Degree in Marketing, Business, or a related field.
- Previous experience in customer service or a similar support role preferred.
Job Specifications:
- Strong written communication skills with attention to detail.
- Ability to multitask and manage time effectively.
- Customer-oriented mindset with problem-solving ability.
- Familiarity with CRM software and MS Office (Excel in particular) is a plus.
Job Type: Full-time
Pay: Rs50, Rs90,000.00 per month
Education:
- Intermediate (Preferred)
Language:
- English (Required)
Work Location: In person
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