Chat Support Executive

2 weeks ago

Karachi ShahraEFaisal, Pakistan rexD Private Limited Full time 420,000 - 840,000 per year

Job Description:

  • Provide real-time support to customers via chat, ensuring timely and accurate responses.
  • Assist customers with product inquiries, order status, account issues, and troubleshooting.
  • Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.
  • Document customer interactions and update records in CRM systems.
  • Escalate complex queries to the appropriate department while ensuring smooth resolution.
  • Identify recurring issues and suggest process improvements to enhance customer experience.
  • Stay updated with product knowledge, policies, and company updates to assist customers effectively.
  • Perform other support-related tasks as assigned by the company.

Qualifications:

  • Minimum 2–3 semesters of a Bachelor's Degree in Marketing, Business, or a related field.
  • Previous experience in customer service or a similar support role preferred.

Job Specifications:

  • Strong written communication skills with attention to detail.
  • Ability to multitask and manage time effectively.
  • Customer-oriented mindset with problem-solving ability.
  • Familiarity with CRM software and MS Office (Excel in particular) is a plus.

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Education:

  • Intermediate (Preferred)

Language:

  • English (Required)

Work Location: In person

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