Performance Monitoring

6 days ago

Rawalpindi, Punjab, Pakistan Translation Empire Full time 500,000 - 1,000,000 per year

JOB DESCRIPTION

  • Conducts contact center performance analysis and create detailed action plans on where to improve performance.
  • Review and resolve all incoming escalations from appropriate escalation channels in a timely manner
  • Responsible for listening (and viewing) to customer calls, chats and other communications, and evaluating consumer data to measure agent service skills & policy adherence.
  • Responsible for providing continuous process improvement recommendations to call center leadership
  • Provides input to appropriate resource as it relates to training curriculum designed to develop assigned call center team members within a specific project.
  • Develop corresponding resource materials, on-line reference materials, process guides, and comprehension assessments to aid in the development of assigned personnel.
  • Responds to internal inquiries related to customer call handling or service support of specific product lines.
  • Conducts research on escalated calls provided by internal call center leadership, customer, and client.
  • Prepares reports and other reference

  • Performance Monitoring

    6 days ago

    Rawalpindi, Punjab, Pakistan Translation Empire Full time $60,000 - $80,000 per year

    JOB DESCRIPTIONConducts contact center performance analysis and create detailed action plans on where to improve performance.Review and resolve all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) to customer calls, chats and other communications, and evaluating consumer data to measure agent...

  • Performance Marketing Specialist

    6 days ago

    Rawalpindi, Punjab, Pakistan Reach First Full time 900,000 - 1,200,000 per year

    Position Title: Performance Marketing Specialist (Google Ads Expert) Job Timings: 9:00 AM to 5:00 PM Reporting to: Assistant Marketing Director Department: Marketing Location: Bahria Town Phase 4 Rawalpindi About Us: Reach First is a Canadian company that provides software development, digital marketing, and custom solutions services...

  • Performance Marketing Executive

    6 days ago

    Rawalpindi, Punjab, Pakistan Metro Shoes Pakistan Full time 50,000 - 100,000 per year

    Job Overview:Metro Shoes Pakistan is looking for a Performance Marketing Executive to assist in planning, executing, and optimizing paid advertising campaigns across multiple digital platforms, including Facebook, Instagram, Google Ads, Tiktok, and YouTube. This role is ideal for individuals passionate about digital marketing, data analytics, and e-commerce...

  • Performance Marketing Executive

    3 days ago

    Rawalpindi, Punjab, Pakistan Metro Shoes Full time 50,000 - 1,000,000 per year

    Date posted: 11-Sep-2025Job Type:Full-timeExperience:3-4 years (Preferred)Pay:Rs50, Rs100,000.00 per monthJob description:Job Overview:Metro Shoes Pakistan is looking for a Performance Marketing Executive to assist in planning, executing, and optimizing paid advertising campaigns across multiple digital platforms, including Facebook, Instagram, Google Ads,...

  • Senior Performance Marketing Executive

    4 days ago

    Rawalpindi, Punjab, Pakistan Allure Digital Full time 70,000 - 120,000 per year

    Job Description:Job Title: Senior Executive – Performance Marketing (Google & Meta)Location: Allure Digital – [On-Site]Job Type: Full-Time - 5PM-2AMJob Summary:We are seeking a Senior Executive – Performance Marketing to drive high-quality leads through paid media campaigns. The ideal candidate has a proven track record in Google Ads, Meta Ads, and...

  • Monitoring, Evaluation, and Learning Officer

    6 days ago

    Rawalpindi, Punjab, Pakistan CABI REGIONAL BIOSCIENCE CENTRE PAKISTAN Full time 900,000 - 1,200,000 per year

    Posted date1st September, 2025Last date to apply7th September, 2025CountryPakistanLocationsRawalpindiCategoryProject ManagementTypeConsultancyPosition1Experience3 yearsBackgroundCABI is an international organization focused on improving lives by solving problems in agriculture and the environment through scientific expertise. CABI's programmes rely on robust...

  • IT Officer

    6 days ago

    Rawalpindi, Punjab, Pakistan Blu Sky VAS LLC Full time 350,000 - 500,000 per year

    Location: On-siteDepartment: Information TechnologyWork Hours: Night Shift (Timings 8:00 PM – 5:00 AM)Employment Type: Full-timeJob OverviewWe are seeking a reliable and skilled IT Officer to manage and maintain the entire IT infrastructure during the night shift. This includes network administration, internet bandwidth management, user support, and system...

  • Call Quality Analyst

    6 days ago

    Rawalpindi, Punjab, Pakistan Translation Empire Full time 400,000 - 800,000 per year

    Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Document call evaluations and maintain accurate records of performance metrics.Provide constructive feedback to customer service representatives to...

  • Quality Assurance Officer

    6 days ago

    Rawalpindi, Punjab, Pakistan Jinglecred Digital Finance Limited Full time 360,000 - 540,000 per year

    Job Summary:The Call Center Quality Assurance (QA) Officer is responsible for monitoring and evaluating the performance of call center agents to ensure service quality, customer satisfaction, and adherence to company standards. This role involves conducting regular spot checks, reviewing recorded and live calls, and providing actionable feedback to improve...

  • Amazon Whole Sale

    6 days ago

    Rawalpindi, Punjab, Pakistan EcomEra Full time 800,000 - 1,200,000 per year

    Amazon Whole SaleCompany DescriptionEcomEra is a performance-driven eCommerce and marketing agency dedicated to helping brands scale, connect, and convert. We specialize in eCommerce strategy and development, digital marketing, conversion rate optimization, brand positioning, and data and performance analytics. Our innovative and creative team customizes...