Technical Customer Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan tossdown Full time 104,000 - 130,878 per year

About Us

tossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.

Experience
: 1+ year

Job Description

  • First point of contact for technical client inquiries
  • Handle customer inquiries and resolve technical issues related to the e-commerce platform
  • Troubleshoot and resolve software-related problems efficiently
  • Work closely with the development team to resolve technical issues
  • Manage support tickets using project management tools
  • Guide clients on using tossdown's SAAS solutions effectively
  • Create and maintain technical documentation and tutorials for end users
  • Assist customers during onboarding and system updates/upgrades
  • Conduct regular training sessions with customers to enhance software usage
  • Collect technical feedback and share insights with product & development teams
  • Maintain accurate records of interactions and resolutions
  • Support clients via email, phone, WhatsApp, and other messaging platforms.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field
  • Understanding of e-commerce platforms and software
  • Excellent verbal and written communication skills
  • Ability to explain complex technical issues in a simple manner
  • Experience with CRM systems and practices
  • Experience with ticket management software
  • Basic understanding of HTML and CSS.

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