Process Excellence Manager

4 days ago

Karachi, Sindh, Pakistan Oxiliry Full time 600,000 - 1,800,000 per year

Company DescriptionOxiliry is a trusted business process outsourcing partner, providing quality resources and delivering scalable, efficient, and innovative solutions to empower businesses globally. Committed to excellence, we streamline our operations to drive profitability, foster sustainable growth, and build lasting partnerships that lead to success.Role Description:This is a full-time hybrid role and open for all locations (Karachi, Hyderabad and Islamabad). The Manager – Organizational Effectiveness & Process Excellence will lead initiatives to enhance organizational performance through systematic job analysis, business process mapping, and operational efficiency improvements. This role will bridge people, process, and performance, ensuring alignment between organizational design, workforce capabilities, and operational workflows to drive excellence and sustainability.Key Resposnibilities:1.Process Mapping & Standardization:Lead end-to-end process mapping across service delivery (business units) and support functions.Identify inefficiencies, redundancies, and non-value-added activities to drive Lean transformation.Develop and institutionalize Standard Operating Procedures (SOPs), RACI matrices, TQM, and process documentation repositories.Champion process governance frameworks, ensuring standardization and continuous improvement across business units.2.Job Analysis & Organizational Design:•Conduct comprehensive job analysis and develop detailed JDs, job families, and competency frameworks.Review and align organizational structures to support business strategy and operational efficiency.Lead role evaluation exercises using appropriate methodologies (e.g., Hay, Mercer, or point-factor systems).Collaborate with HR and leadership to ensure clear role accountability and workforce optimization.3.Operational Excellence & Efficiency:Identify and implement operational improvement initiatives using advanced methodologies (e.g., Lean, Six Sigma, and Kaizen).Establish metrics and KPIs for productivity, utilization, turnaround time, and quality improvement.Conduct efficiency diagnostics, benchmarking, and root cause analyses to drive sustainable performance improvements.Partner with technology and analytics teams to leverage automation (RPA, workflow tools, dashboards) for efficiency gains.4.Change Management & Stakeholder Engagement:• Collaborate with leadership teams to ensure process and structural changes are integrated and adopted effectively.• Facilitate workshops, training, and communication to foster a culture of continuous improvement.• Act as a trusted advisor to senior management on organizational efficiency, design, and workforce optimization.• Present improvement recommendations and results to executive stakeholders with data-driven insights (dashboards, etc.).Qualifications:Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or related field. MBA / Master's degree preferred.8–12 years of experience in operations excellence, organizational development, or business process management within IT, BPO, or professional services industries.Proven experience leading process mapping and reengineering initiatives in large-scale operations.Strong understanding of service delivery frameworks, SLAs, and client-driven operations.Certification in Lean Six Sigma (Green Belt or Black Belt) required.Proficiency in process visualization tools (e.g., Visio, Lucidchart, Miro) and data analytics (Excel, Power BI, Tableau).

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