Customer Care Agent

2 days ago

Pakistan Achha Foods Full time 200,000 - 250,000 per year

Order Management

Answer inbound calls and Online customer and take orders for a variety of dairy products.

Accurately record customer orders in the company's order management system.

Verify and confirm order details with customers to ensure precision.

Customer Service

Address customer inquiries regarding product availability, pricing, and delivery schedules.

Handle complaints and escalate unresolved issues to the appropriate department.

Maintain a polite and professional tone with customers at all times.

Product Knowledge

Stay updated on the company's product catalog, including new launches and seasonal items.

Provide customers with recommendations based on their needs.

Coordination and Communication

Communicate order details to inventory and logistics teams to ensure timely fulfillment.

Notify customers about any order changes, delays, or promotions.

Record Keeping and Reporting

Maintain accurate and up-to-date records of orders, cancellations, and customer feedback.

Prepare daily order reports for review by the Customer Service Manager.

Upselling and Promotion

Inform customers about special offers, discounts, or new products to boost sales.

Suggest complementary products to enhance customer orders.

Any other responsibilities provided by the company

Job Type: Full-time

Ability to commute/relocate:

  • Remote: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • This job require on site training for a week. Which will be held in green forts-2?

Are you able to commute to green forts-2 for the week?

  • This job may require you to travel to head office in green forts-2, if required, Do you agree to appear as per requirement?
  • This is night shift remote job from 12 Am to 8 Am? Are you willing for the job?

Education:

  • Intermediate (Preferred)

Experience:

  • Call Centre or Customer Care: 1 year (Preferred)

Work Location: Remote

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