Customer Service Specialist

22 hours ago

Karachi Sindh Pakistan Chapal Full time 500,000 - 1,500,000 per year

Job Information

Division: Online

Age Bracket: 25-35 years

Position Available: 3

Shift Schedule: Mon-Sat 10:00 AM-7:00 PM

Area: Block 9, Clifton

Chapal is an emerging yet a globally-recognized company providing a reliable platform to deploy cloud infrastructure using high-end and purpose-built data centres. Probably having the fastest cloud platform across the world, the rapidly-growing startups and large enterprises trust Chapal to run their databases and applications with minimum latency in order to become faster, more innovative and agile. With us, the clients get to discover and break the boundaries of scalability, performance and reliability. Our platform is ideal for high-end traffic platforms where availability is critical. In short, we build custom solutions that matches the unique needs of our clients. As our client base is rapidly growing and covers every industry there is, Chapal is becoming one of the leading cloud service providers operating from Pakistan.

Role Overview
Chapal is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers' queries about products and the company's policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.

Disclaimer: This is not a sales target based job.

Job Responsibilities

  • Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening
  • Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)
  • Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle
  • Work with team members to test and improve performance using the Customer Relationship Management software


Job Requirements

  • Bachelor's degree (any)
  • Minimum of 3+ years of experience in customer support/service
  • Proficiency in English and Urdu Languages
  • Outstanding verbal and written communication skills
  • Sound digital literacy and knowledge of CRMs, and MS Office
  • Flexibility and adaptability to cater to multicultural customers
  • Resilient to learn and adapt new approaches to improve customer experience
  • Background in the e-commerce industry is preferable



Facebook | X | Instagram | YouTube | LinkedIn | Snapchat | TikTok | Google Business

  • Customer Service Specialist

    21 hours ago

    Karachi , Sindh, , Pakistan Chapal Full time 1,200,000 - 3,600,000 per year

    Job InformationDivision: OnlineAge Bracket: 25-35 yearsPosition Available: 3Shift Schedule: Mon-Sat 10:00 AM-7:00 PMArea: Block 4, CliftonTejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products,...

  • Customer Service Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan PIXARCH Full time 400,000 - 600,000 per year

    We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional service experience across all touchpoints. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for...

  • Junior Customer Service Specialist

    1 week ago

    Karachi, Sindh, Pakistan KAJ Consultancy Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Specialist at KAJ Consultancy located in Karāchi. The Customer Service specialist will be responsible for resolving customer inquiries, ensuring customer satisfaction, processing orders, and providing product information. The role also involves maintaining and updating customer...

  • Customer Service Resolutions Specialist

    21 hours ago

    Corporate Office - Pakistan The Children's Place Full time 1,200,000 - 2,400,000 per year

    Location: Lahore,Job Summary:The Customer Service Resolutions Specialist will be responsible for responding to customer email and white mail inquiries about company marketing programs, website, store experience, product availability, and order status. This position will handle various back-office operational work including data entry, fulfillment, and...

  • Lead Generation Specialist

    1 week ago

    Pakistan INFINITY PROTECTION SERVICE Full time 1,920,000 - 2,520,000 per year

    LEAD GENERATIONSWe are seeking a motivated and results-driven Lead Generation Specialist to join our dynamic team. In this role, you will be responsible for identifying and qualifying potential leads to support our sales team in driving business growth. The ideal candidate will possess strong communication skills and a passion for sales, with the ability to...

  • Customer Service Sales Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan teksoar. Full time 300,000 - 600,000 per year

    Company Descriptionteksoar. is a technology-driven solutions provider that specializes in branding, website and app development, IT consulting, and digital marketing. We empower businesses to establish their presence, enhance performance, and accelerate growth using cutting-edge strategies and technology.Role DescriptionThis is a full-time remote role for an...

  • Customer Services Specialist

    21 hours ago

    Karachi, Sindh, Pakistan IBEX Global Full time 600,000 - 1,200,000 per year

    OverviewThe Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other...

  • Customer Service/Reviews Specialist

    21 hours ago

    Karachi Shahra-E-Faisal, Pakistan Eminent4U Full time 1,800,000 per year

    About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our...

  • Customer Service Specialist

    21 hours ago

    Karachi Shahra-E-Faisal, Pakistan Eminent4U Full time 1,000,000 - 2,400,000 per year

    About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our...

  • Customer Service Specialist

    21 hours ago

    Karachi Shahra-E-Faisal, Pakistan Eminent4U Full time 70,000 - 120,000 per year

    About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our...