Business Analyst

2 weeks ago

Karachi ShahraEFaisal, Pakistan Contegris Pvt Ltd Full time 1,200,000 - 1,600,000 per year

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview

We are looking for a passionate and driven Business Analyst to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.

Key Responsibilities:

  • Participate in Pre-Sales meeting with Business Development team
  • Understand the business requirements of the customers.
  • Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.
  • Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements
  • Implement the solution according to the SOW, and always deliver something extra
  • Provide training and documentation to the customer team
  • Guide the customer team and prepare them for a better customer experience
  • Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed
  • Participate in Product Demos & Trainings when required
  • Participate in creating and improving the training material.
  • Document case studies for every customer, especially the interesting ones.
  • Continuously improve the training, Implementation and Onboarding process

Job Requirements:

Experience & Qualifications

  • Bachelor's degree in Business & Information Technology (BBIT) or relevant degree only.
  • 1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.

Knowledge & Skills

  • Good understanding of business processes and their alignment with IT systems.
  • Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.
  • Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.
  • Excellent communication and presentation skills.
  • Strong problem-solving ability and critical thinking.
  • Confidence in handling clients and providing end-user training & support.
  • Time management and ownership mindset for handling deliverables.
  • Adaptability and eagerness to learn new systems quickly.

Nice to Have

  • Understanding of CRM, ERP, or Contact Center solutions.
  • Experience in SaaS or software product environments.
  • Exposure to creating documentation, user guides, or training material.

Job Type: Full-time

Pay: Rs80, Rs110,000.00 per month

Work Location: In person

  • Business Analyst

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan Al Rafay Consulting Full time 250,000 - 350,000 per year

    Job SummaryWe are seeking a Business Analyst with experience in Microsoft Technologies to join our team. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, and support the successful implementation of Microsoft-based solutions.This role requires strong analytical skills, excellent communication...

  • Application Support Analyst

    6 days ago

    Karachi Shahra-E-Faisal, Pakistan Home Solutions (Sabdulla) Full time 900,000 - 1,200,000 per year

    Job Title: Application Support AnalystDepartment: ITSalary: Market CompetitiveLocation: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering...

  • Financial Analyst

    4 days ago

    Karachi Shahra-E-Faisal, Pakistan Lucerna Tech Full time 1,200,000 - 1,800,000 per year

    Financial Analyst - Accounting and FinanceAbout SocialPie TechnologiesSocialPie Technologies, a division of the renowned ABM Group, develops and delivers innovative technology products that empower businesses to thrive in the digital age. We specialize in crafting scalable, high-performance products – from web and mobile applications to custom IT...

  • Business Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan HBL Full time 900,000 - 1,200,000 per year

    Business Analyst (on-site role in Karachi)Are you passionate about making sense of numbers to drive business decisions through data?We are looking for a Business Analyst to join our Analytics Team in the Retail Banking Group of a reputable bank in Karachi.The ideal candidate will have a solid understanding of deposits, advances, consumer growth and related...

  • Reporting Analyst

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan Arthur Lawrence Full time 800,000 - 1,000,000 per year

    Job Title: Reporting Analyst – Talent AcquisitionLocation: Karachi, Pakistan (Back office operations)Type of Position: PermanentJob type: Onsite | Shift hours: 6:00pm-3:00am (Night Shift)About the Job:We're seeking a Reporting Analyst to support our Talent Acquisition team by delivering insights on recruitment performance and conducting cost analysis on...

  • Research Analyst

    6 days ago

    Karachi, Sindh, Pakistan The Pakistan Business Council Full time 600,000 - 1,200,000 per year

    The Pakistan Business Council is a research-based business advocacy platform supported by over 100 private sector local and multinational businesses. Its advocacy objectives are to create jobs, promote value-added exports, reduce reliance on imports and accelerate formalization of the economy. PBC has members from 17 sectors and members turnover represents...

  • Business Analyst

    2 weeks ago

    Karachi Gpo, Pakistan Stormfiber Full time 750,000 - 1,500,000 per year

    About the jobWe are looking for a talented Business Analyst to join our growing teamLocation: KarachiWHAT YOU WILL BE DOING:Strong concepts of OOP (Object Oriented Programming) and database.Design process flows, use cases, sequence diagrams and wireframes in Microsoft Visio.Prepare Functional Specifications Document (FSD), Software Requirement Specifications...

  • Business Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan Digital Graphiks Full time 480,000 - 720,000 per year

    We are looking for a motivated Business Analyst with 6 months to 1 year of professional experience to join our growing team. This role is ideal for someone who is eager to apply their analytical skills, work with stakeholders, and contribute to projects that improve business processes and deliver measurable value.Key Responsibilities:Collaborate with...

  • Business Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan Jami Partners Full time $200,000 - $350,000 per year

    About the RoleWe're building the next generation of trading platforms, and we need domain-savvy to help us get there. You'll be at the heart of our product delivery, working closely with our Product Owner and Business Analyst to bridge the gap between business needs and technical execution.If you're someone who truly understands how traders think, how risk...

  • Business Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan United Global Solutions Full time 800,000 - 1,200,000 per year

    Company DescriptionUnited Global Solutions is dedicated to providing clients with professional, high-quality, and stress-free customer experiences that exceed expectations in terms of value, service, and creativity. Our team constantly strives for excellence and innovation to meet and surpass client needs. We are committed to delivering outstanding service...