Client Success Associate

5 days ago

Islamabad Gpo, Pakistan Value Engineering Full time 900,000 - 1,200,000 per year

Position: Client Success Associate

Location: On-Site, Night Shift, Bahria Phase 4 Rawalpindi

Experience Required: 0–3 years in client success, account management, or customer-facing roles

Employment Type: Full-time

About the Role

We are looking for a proactive and client-focused Client Success Associate to join our team. In this role, you will act as the primary point of contact for clients, ensuring they have a seamless experience with our products/services. You'll be responsible for building strong relationships, understanding client needs, and driving retention and satisfaction.

Key Responsibilities

  • Serve as the main contact for clients, ensuring timely responses and resolutions.
  • Build and maintain strong client relationships to drive engagement and retention.
  • Understand client goals and align them with our products/services.
  • Monitor client accounts, usage patterns, and satisfaction metrics to identify opportunities for upselling or cross-selling.
  • Coordinate with internal teams (product, sales, support) to deliver a seamless client experience.
  • Proactively handle client issues, feedback, and escalations with professionalism.
  • Prepare and present performance reports and insights for clients.
  • Contribute to improving client success processes and strategies.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 0–3 years of experience in client success, account management, or customer service roles.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and organizational abilities.
  • Ability to manage multiple client accounts simultaneously.
  • Tech-savvy with familiarity in CRM tools (HubSpot, Salesforce, Zoho, etc.).
  • A client-first mindset with a passion for delivering value.

Why Join Us?

  • Opportunity to work with diverse clients and industries.
  • Collaborative, supportive, and growth-focused culture.
  • Competitive salary and benefits.
  • Career path into senior client success or account management roles.

Job Type: Full-time

Work Location: In person

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