Quality Assurance Specialist

1 day ago

Karachi, Sindh, Pakistan HRSG Full time 1,200,000 - 1,800,000 per year

HRSG - Innovative Business Solutions is looking for an Assistant Manager – Quality for one of our clients in the hospitality industry (4–5 star hotel environment).

Position: Assistant Manager – Quality

Location: Karachi

Employment Type: HRSG Contract

Salary Range:100k – 150k

Key Responsibilities:

  • Assist in developing and maintaining the Quality Management System in line with International standards.

  • Conduct routine inspections and internal audits across operational areas (Housekeeping, Front Office, Food & Beverage, Engineering).

  • Collect, analyze, and report guest feedback (comment cards, GSS, online platforms, complaints).

  • Prepare quality performance reports and recommend corrective actions.

  • Ensure compliance with hygiene, safety, and security standards.

  • Coordinate and deliver quality-related training sessions for associates and supervisors.

  • Monitor departmental KPIs, ensuring timely execution of action plans.

  • Support preparations for internal and external quality audits.

  • Collaborate with department heads to drive continuous improvement in service delivery.

  • Act as liaison between the Quality Manager and operational teams for issue resolution.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, Quality Management, or related field.

  • Certification in Quality Standards (ISO 9001, Six Sigma, HACCP, TQM) preferred.

  • 3–5 years in the hospitality industry, preferably in a 4- or 5-star hotel.

  • At least 1–2 years in a supervisory/quality assurance role.

  • Proficiency in MS Office; knowledge of Opera or other hotel systems is a plus.

  • Effective communication, interpersonal, and training skills.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Rs100, Rs150,000.00 per month

Work Location: In person

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