Quality Assurance Executive

1 day ago

Karachi, Sindh, Pakistan Propstar Technologies Full time 400,000 - 600,000 per year


We're Hiring: Quality Assurance Executive | Propstar technologies

Propstar technologies is looking for a detail-focused and analytical
Quality Assurance Executive
to join our growing team. The ideal candidate will have excellent active listening skills, strong analytical and decision-making abilities, and a proactive approach to ensuring communication quality and consistency across all client interactions.

Position:
Quality Assurance Executive

Location:
Onsite, Propstar technologies

Work Timings:
7:00 PM – 4:00 AM (Night Shift)

Salary:
Open budget — based on skills and expertise

Key Responsibilities:

  • Monitor and evaluate calls to assess quality, accuracy, and professionalism.
  • Take detailed notes and maintain accurate records of quality observations.
  • Identify communication strengths and areas of improvement across the support and sales teams.
  • Ensure adherence to company guidelines, tone, and communication standards.
  • Maintain organized reports of call evaluations and performance summaries.
  • Participate in internal calibration sessions and continuous training.
  • Uphold objectivity and fairness in all quality assessments.

Requirements
:

  • Excellent
    active listening
    , analytical thinking, and
    decision-making
    skills.
  • Strong understanding of the
    BPO and call center industry
    will be beneficial.
  • Exceptional fluency in
    English
    with a keen ear for tone, clarity, and delivery.
  • Strong attention to detail and ability to identify communication inconsistencies.
  • Proactive, disciplined, and self-driven approach to work.
  • Basic computer literacy (MS Office, documentation tools).
  • Comfortable working in a
    night shift (7 PM – 4 AM)
    environment.

What We Offer:

  • Open budget
    ,
    salary based entirely on skills and expertise.
  • In-depth training from the ground up to develop quality assurance expertise.
  • Growth opportunities within a performance-driven and professional culture.
  • A collaborative environment that values precision, initiative, and accountability.

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