Project Support officer

6 hours ago

Karachi, Sindh, Pakistan Eocean Pvt Ltd Full time 40,000 - 60,000 per year

Position: Project Support Officer

Experience: 0 -6 months

Education: BSCS

Location: Onsite, Karachi

Job Description:

  • Act as the primary liaison between customers and internal teams (Tech Operations, Project & Development) to ensure smooth
  • coordination and timely resolution of issues.
  • Serve as the first point of contact for customer inquiries via email, phone, and ticketing systems, providing technical support and
  • updates on ongoing activities.
  • Coordinate with internal departments to manage project deliverables, ensuring tasks are tracked, documented, and completed
  • within defined timelines.
  • Maintain and update project and customer data, reports, and dashboards for performance tracking and progress evaluation.
  • Support process improvement and automation initiatives aimed at enhancing customer experience and operational efficiency.
  • Prepare meeting notes, follow-ups, and related documentation to ensure alignment across teams and stakeholders.
  • Collaborate with Technical, Operations, and Product teams to facilitate seamless execution of customer and internal projects.

Job Type: Full-time

Work Location: In person

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