Customer Support Representative- Ecommerce

2 weeks ago

Islamabad, Islamabad, Pakistan Creative Networks Full time

About Creative Networks

Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.

About the Role

We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.

Since this is a client-facing role, a clear and professional English accent is critical.

Important: This role requires excellent spoken English with a clear, neutral, or British accent.

Apply here -

Only candidates who complete the Willo video interview will be considered.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat with clear, courteous communication
  • Manage orders, including placement, tracking, and resolving issues with customers or suppliers
  • Monitor e-commerce platforms to ensure smooth day-to-day operations
  • Collaborate with fulfillment and operations teams to support timely deliveries
  • Maintain high levels of customer satisfaction and professionalism

Requirements

  • Based in Rawalpindi or Islamabad (office-based role, not remote)
  • 2–3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)
  • Fluent spoken English with a neutral or British accent (mandatory)
  • Strong written communication skills
  • High emotional intelligence and a customer-first approach
  • Familiarity with order management systems and customer service tools
  • Reliable, punctual, and able to manage multiple tasks effectively
  • Female candidates preferred

Why Join Us?

  • Competitive salary
  • Opportunity to work with an international UK-based company
  • Supportive team culture with career growth opportunities

How to Apply

Only candidates who complete the Willo video interview will be considered.

Submit your application here:

Job Type: Full-time

Pay: Rs75, Rs100,000.00 per month

Experience:

  • BPO/Call Center: 3 years (Required)
  • Order Management: 1 year (Required)

Language:

  • Fluent English (Required)

Location:

  • Islamabad (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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