Technical Support Executive
3 days ago
Purpose of the Role: Support Executive will play a crucial role in providing exceptional support to our clients and users, helping them navigate our mobile API applications. You will be the first point of contact for customer inquiries and will ensure that issues are resolved efficiently and effectively. Duties and Responsibilities: − Application Support: Provide expert application support to users by addressing and resolving inquiries and issues related to our mobile API applications, ensuring a smooth user experience. − Technical Troubleshooting: Utilize strong technical troubleshooting skills to diagnose and resolve application-related issues promptly, with a focus on minimizing downtime. − SQL Proficiency: Leverage SQL knowledge to perform data queries and contribute to troubleshooting efforts, ensuring accurate data handling and reporting. − .NET Skills: Utilize knowledge of .NET technologies to assist in troubleshooting and resolving application issues, as well as to support the development and maintenance of internal tools and scripts. − Communication & Interpersonal Skills: Exhibit excellent communication and interpersonal skills to foster positive relationships with clients and staff, ensuring clear and effective interactions. − Banking Operations Knowledge: Apply knowledge of banking operations and regulatory requirements to ensure compliance and best practices in all support activities. − Independent & Team Collaboration: Demonstrate the ability to work independently while also collaborating effectively with team members to achieve common goals. − Organizational Skills: Manage multiple tasks efficiently with strong organizational and timemanagement skills, ensuring priorities are met in a fast-paced environment. − Flexible Work Schedule: Willingness to work flexible hours and be on-call as needed to address urgent issues or incidents. − SLA Compliance: Ensure all incidents are resolved within agreed Service Level Agreement (SLA) timelines, maintaining high standards of service delivery. − Root Cause Analysis: Conduct root cause analysis for recurring issues, implementing preventive measures to mitigate future occurrences. − User Support & Training: Provide technical support to staff regarding system functionality and assist users in navigating the applications effectively. − Complaint Resolution: Handle and resolve user complaints and issues related to applications with professionalism and empathy, ensuring customer satisfaction. − Incident Documentation: Maintain comprehensive incident documentation to track issues, resolutions, and improvement opportunities, contributing to a knowledge base for future reference. Attributes: − Bachelor's degree in a relevant field (e.g., IT, Business Administration, or equivalent experience). − Proven experience in a customer support role, preferably in the fintech or technology sector. − Strong understanding of mobile applications and APIs; technical acumen is a plus. − Knowledge of .NET technologies and frameworks, with the ability to assist in development and troubleshooting. − Proficiency in supporting ticketing systems and customer relationship management (CRM) tools. − Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectivel
-
Customer Support Executive
1 week ago
Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 900,000 - 1,200,000 per yearCompany DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...
-
Technical Support Services
1 week ago
Islamabad, Islamabad, Pakistan HRPSP - Your Strategic HR Partner Full time 210,000 - 630,000 per yearJob Opportunity: Technical Support ServicesLocation: Rawalpindi & IslamabadAbout the Role:This role involves providing exceptional technical support to our customers, ensuring they receive timely and effective assistance.Key Responsibilities:· Offer technical support and troubleshoot issues related to telecom services.· Assist customers via phone, email,...
-
Technical Support Trainee
1 week ago
Islamabad, Islamabad, Pakistan Contour Software Full time 1,200,000 - 2,400,000 per yearAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Technical Sales Executive
1 week ago
Islamabad, Islamabad, Pakistan Centrox AI Full time 900,000 - 1,200,000 per yearJob Title: Technical Sales ExecutiveLocation: Gulber Greens, Islamabad (On-site)Company: Centrox AIAbout Us:Centrox AI is a forward-thinking technology company specializing in cutting-edge AI-driven solutions and digital transformation services. We empower businesses to optimize performance through innovation, automation, and data intelligence. We're looking...
-
Technical Support Representative
2 weeks ago
Islamabad, Islamabad, Pakistan Contour Software Full time 1,200,000 - 3,600,000 per yearAbout ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Executive DICT Support
23 hours ago
Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time 900,000 - 1,200,000 per yearDepartment & Function:Govt. & Corporate Sales NorthPosition:Executive Product & DICT SupportLocation:IslamabadReporting to:Assistant Manager ESS Solution & Project SupportJob Type:PermanentJob Purpose:To support the design, documentation, and presentation of tailored end-to-end ICT solutions integrating multi-vendor software and hardware platforms,...
-
Security Technical Support Officer
1 week ago
Islamabad, Islamabad, Pakistan Abacus Full time 900,000 - 1,200,000 per year𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲:Security Technical Support Officer – Control Room Operations (TPC Staff)𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻:Islamabad (with travel to branches as required)𝗝𝗼𝗯 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄:We're looking for a Security Technical Support Officer to ensure smooth operation of our Security Control Room, including...
-
Technical Sales Support Engineer
23 hours ago
Islamabad, Islamabad, Pakistan ZKTeco Pakistan Full time 900,000 - 1,200,000 per yearCompany DescriptionZKTeco CO., LTD. (ZKTeco) is an internationally renowned enterprise specializing in pioneering biometric recognition techniques and providing products and solutions for smart entrance management, smart identity authentication, and smart offices. ZKTeco serves public-service, enterprise-level, and personal users globally. Known for its...
-
Technical Support Engineer(C#
23 hours ago
Islamabad, Islamabad, Pakistan N3O Full time 960,000 - 1,440,000 per yearCompany DescriptionN3O is a technology company that focuses on providing cloud-based solutions for the not-for-profit sector to help them achieve their goals and make a positive impact on the world. Established in 2018 and primarily based in the UK, N3O has a global team aiming to support charities and NGOs in managing their operations efficiently. With a...
-
Executive NOC Support
1 week ago
Islamabad, Islamabad, Pakistan PTCLal Full time 45,000 - 55,000 per yearARE YOU READY TO RISE WITH PTCL GROUPWe are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture...
