Quality Assurance Executive

2 days ago

Lahore, Punjab, Pakistan Zedsource Full time 250,000 - 500,000 per year

Quality Assurance Executive – Telecom Process


Location:
Johar Town, Lahore


Company:
Zed Source


Employment Type:
Full-Time


Attractive Payouts | Growth-Oriented Environment | No Gender Restrictions

About Zed Source:

Zed Source is a fast-growing call center and authorized retail partner for leading U.S. telecom providers. We specialize in delivering high-quality sales and customer experience for home internet, cable, phone, and security services across the U.S.

Position Overview:

We are seeking a Quality Assurance (QA) Executive
with prior experience in the
telecom or call center industry
to join our operations team. The ideal candidate will be responsible for monitoring, evaluating, and improving agent performance through detailed call audits, compliance checks, and actionable feedback.

Key Responsibilities:

  • Monitor live and recorded calls to evaluate compliance with client and company standards.
  • Identify process gaps, policy violations, and improvement areas in agent performance.
  • Develop QA scorecards and maintain accurate audit records.
  • Provide constructive feedback to agents and team leads to enhance service quality and conversion rates.
  • Collaborate with the training and management teams to align QA standards with operational goals.
  • Conduct regular calibration sessions with supervisors to ensure consistent evaluation standards.
  • Prepare weekly and monthly QA reports for management review.

Requirements:

  • Minimum 1–2 years of QA experience
    in a telecom or call center environment (U.S. campaign preferred).
  • Strong understanding of telecom sales processes, call compliance, and DNC regulations.
  • Excellent listening, analytical, and reporting skills.
  • Proficiency in MS Excel and QA tracking tools.
  • Strong communication skills with the ability to deliver feedback effectively.
  • No gender restriction – we encourage all qualified candidates to apply.

What We Offer:

  • Attractive payout structure based on experience and performance.
  • Professional growth opportunities and internal career advancement.
  • Supportive, performance-driven work culture.
  • Exposure to leading U.S. telecom brands and international operations.

Job Details:


Location
: On-site (Lahore)


Timings
: 06:00 PM - 03:00 AM (Mon-Fri)

Ready to grow fast? Apply now and become a part of our high-performing team

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