Customer Relations Officer

7 days ago


Karachi, Sindh, Pakistan Chase Value Full time 480,000 per year

ChaseValue is a renowned retail sector is looking for a Customer Relations Officer (CRO) to join our team.

Key Responsibilities:

  • Actively engage with customers in-store to gather feedback on their shopping experience.
  • Conduct post-transaction surveys and document customer suggestions, concerns, and compliments.
  • Work closely with the management team to report insights and provide actionable recommendations for improvements.
  • Address customer inquiries and resolve any issues efficiently and professionally.
  • Monitor customer satisfaction trends and support the development of customer retention strategies.

Requirements:

  • Bachelor's Degree
  • Strong communication and interpersonal skills.
  • Ability to interact with a wide range of customers with a friendly, professional demeanor.
  • Problem-solving skills to address customer concerns effectively.
  • Basic knowledge of customer service principles and feedback collection methods.
  • Experience in retail or customer service is preferred.

Benefits:

  • Competitive salary.
  • Leaves.
  • Health insurance and other benefits.
  • Opportunities for professional growth and development.

Location:

Korangi Industrial Area, Karachi

Job Type: Full-time

Pay: Rs40, Rs44,000.00 per month

Work Location: In person



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