
Customer Support Officer
7 days ago
Position
: Customer Support Officer
Location
: Karachi
Role Description
- Respond promptly to customer queries via phone, WhatsApp, email, and social media.
- Assist shoppers with product details, sizing, availability, order placement, and return/exchange processes.
- Track online orders and resolve delivery-related concerns in coordination with the logistics team.
- Maintain accurate records of customer interactions in the CRM system.
- Follow up with leads, inquiries, and regular shoppers to build strong brand loyalty.
- Support in-store and online campaigns (sales promotions, launches, events).
Requirements:
- Bachelor's degree (preferred).
- 2–4 years of experience in customer support, or in a call center (fashion retail experience is a plus).
- Excellent verbal and written communication skills in English & Urdu.
- Proficiency in MS Office, email handling, and CRM systems.
- Strong multitasking ability in a fast-paced retail environment.
- Customer-centric mindset, problem-solving skills, and a passion for fashion.
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