Customer Support Officer

2 weeks ago


Karachi, Sindh, Pakistan Cambridge Garments Full time 240,000 - 720,000 per year

Position
: Customer Support Officer

Location
: Karachi

Role Description

  • Respond promptly to customer queries via phone, WhatsApp, email, and social media.
  • Assist shoppers with product details, sizing, availability, order placement, and return/exchange processes.
  • Track online orders and resolve delivery-related concerns in coordination with the logistics team.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow up with leads, inquiries, and regular shoppers to build strong brand loyalty.
  • Support in-store and online campaigns (sales promotions, launches, events).

Requirements:

  • Bachelor's degree (preferred).
  • 2–4 years of experience in customer support, or in a call center (fashion retail experience is a plus).
  • Excellent verbal and written communication skills in English & Urdu.
  • Proficiency in MS Office, email handling, and CRM systems.
  • Strong multitasking ability in a fast-paced retail environment.
  • Customer-centric mindset, problem-solving skills, and a passion for fashion.


  • Karachi, Sindh, Pakistan Premio Travel and Tours Full time 360,000 - 540,000 per year

    Job Description:We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.Key Responsibilities:Respond to customer inquiries via email, phone, or chat in a timely and...


  • Karachi, Sindh, Pakistan jcl Full time 400,000 - 600,000 per year

    Job Title: Customer Care OfficerLocation: Naya Nazimabad, Manghopir, KarachiExperience Required: Minimum 2 YearsQualification: Bachelor's / Graduation DegreeEmployment Type: Full-timeJob Description:We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive...


  • Karachi, Sindh, Pakistan Robust Support and Solutions Full time 600,000 - 720,000 per year

    Robust Support & Solutions is looking to hire "Live Support Specialist" for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities:As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds,...


  • Karachi, Sindh, Pakistan Optimus Capital Full time 240,000 - 480,000 per year

    Customer Support Officer – Optimus CapitalWe are looking for a dedicated and customer-focused individual to join our team as aCustomer Support Officer. The role involves assisting clients with their queries, providing guidance on account-related matters, and ensuring a seamless customer experience.Key Responsibilities:Handle client inquiries via calls,...


  • Karachi, Sindh, Pakistan Softvira Pakistan Full time 300,000 - 600,000 per year

    We're looking for a Customer Support Representative to deliver top-notch support to our clients. You'll handle inquiries, resolve issues, and act as the friendly, reliable voice of our company, ensuring a seamless experience in the financial services space.Responsibilities:Provide excellent customer support, addressing inquiries and resolving issues...


  • Karachi, Sindh, Pakistan Cube Discipline Full time 120,000 - 180,000 per year

    We are looking for a Customer Support Executive to join our team and provide excellent customer service through various channels, including phone, email, and chat. The ideal candidate will be customer-focused, empathetic, and able to resolve queries efficiently while maintaining a positive company image.Key ResponsibilitiesRespond to customer queries via...


  • Karachi, Sindh, Pakistan PIXARCH Full time 1,200,000 - 3,600,000 per year

    We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.Key Responsibilities:Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.Provide accurate product/service information and guide customers through solutions.Resolve customer complaints effectively, escalating issues...


  • Karachi, Sindh, Pakistan Sarim Mumtaz Full time 315,000 - 420,000 per year

    Job Title: Customer Service Representative (Female)Company: Country Club Travel & Tours (Pvt) Ltd.Location: RJ Mall, Rashid Minhas Road, near Millennium Mall, Gulshan-e-Jamal, KarachiJob Description:We are seeking a female Customer Service Representative with strong communication skills to join our team. The role involves handling customer inquiries,...


  • Karachi, Sindh, Pakistan Noor Trading Company Full time 1,200,000 - 2,400,000 per year

    We are looking for a proactive and customer-focusedCustomer Relation Officerto manage client interactions, handle inquiries, and ensure an excellent service experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle multiple tasks efficiently.Key Responsibilities:Manage customer queries through...

  • Customer Support

    1 week ago


    Karachi, Sindh, Pakistan Apex Fulfilment Full time 216,000 - 360,000 per year

    Job Description:Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.Key Responsibilities:Respond to customer queries through phone and chat.Call customers for confirmation of every new order.Address and resolve...