Customer Support Officer

7 days ago


Karachi, Sindh, Pakistan Cambridge Garments Full time 104,000 - 130,878 per year

Position
: Customer Support Officer

Location
: Karachi

Role Description

  • Respond promptly to customer queries via phone, WhatsApp, email, and social media.
  • Assist shoppers with product details, sizing, availability, order placement, and return/exchange processes.
  • Track online orders and resolve delivery-related concerns in coordination with the logistics team.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow up with leads, inquiries, and regular shoppers to build strong brand loyalty.
  • Support in-store and online campaigns (sales promotions, launches, events).

Requirements:

  • Bachelor's degree (preferred).
  • 2–4 years of experience in customer support, or in a call center (fashion retail experience is a plus).
  • Excellent verbal and written communication skills in English & Urdu.
  • Proficiency in MS Office, email handling, and CRM systems.
  • Strong multitasking ability in a fast-paced retail environment.
  • Customer-centric mindset, problem-solving skills, and a passion for fashion.


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