IT Support

2 weeks ago

Lahore, Punjab, Pakistan Interact Global Full time 900,000 - 1,800,000 per year

Role Overview

We are seeking a skilled and detail-oriented IT Support & Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plus

Key Responsibilities

  • Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.
  • Troubleshoot and manage Windows Server environments, including Active Directory and file shares.
  • Support and maintain Linux systems at a basic user level (file management, system commands).
  • Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.
  • Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.
  • Participate in network setup, cabling, configuration, and periodic system upgrades.
  • Document IT processes, procedures, and create user guides for training purposes.
  • Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.
  • Knowledge of Vicidial (VoIP) is a plus.

Qualifications

  • Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.
  • Experience managing Windows Server (user accounts, network shares).
  • Familiarity with Linux systems at a user level (basic commands, package installation).
  • Proven expertise in desktop support and hardware/software troubleshooting.
  • Knowledge of network security practices and monitoring tools.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational and multitasking skills.
  • Ability to work independently and collaboratively within a team.

Perks & Benefits

  • Competitive base salary upto 150K with Increment Plans
  • Paid public/national holidays.
  • Paid annual, paternity, and bereavement leave.
  • Supportive and career-focused workplace culture.

Location: Wapda Town Phase 1

Shift Timing: Night Shift (5:30 PM – 2:30 AM)

Work Schedule: Monday to Friday (Weekends Off)

Job Type: Full-time

Pay: Rs90, Rs150,000.00 per month

Work Location: In person

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