Customer Happiness Specialist

2 weeks ago

Karachi, Sindh, Pakistan Meri Sehat Full time 104,000 - 130,878 per year

Meri Sehat is looking for a Customer Happiness Specialist to join the on-site team in Karachi for a full-time role.

Responsibilities


• Manage inbound & outbound calls with empathy and professionalism


• Coordinate doctor appointments for patients seamlessly


• Ensure complaint resolution with a calm, patient-first approach


• Maintain accurate customer records and follow-ups

Qualifications


• Fluent in English & Urdu


• Prior customer service or call center experience preferred


• Empathetic, composed, and focused on patient satisfaction


• Able to multitask in a fast-paced environment

What We Offer:


• A full-time, on-site role in Karachi


• Rotational shifts


• Competitive compensation

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