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Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan ibex Full time 300,000 - 600,000 per year

About the Company

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

About the Role

We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

  • Assist customers with their queries/concerns.
  • Provide accurate resolutions to customers as per defined processes via call.

Qualifications

  • Experience in dealing with international customers.
  • O Levels/Intermediate or above
  • Excellent Written and Verbal English communication