Call Agent

6 days ago


Karachi, Sindh, Pakistan Trigency360 Full time

Job Title: Call Agent

Company: Trigency360

Location: Gulshan-e-Iqbal, Block 2, Karachi

Job Type: Full-Time

Schedule: Monday to Friday, 8:00 PM to 5:00 AM (Night Shift)

About Us:

Trigency360 is a growing organization committed to delivering high-quality customer support and communication services. We are seeking motivated and professional Call Agents to join our dynamic team.

Job Description:

We are looking for individuals with excellent communication skills and a strong command of the English language. The Call Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing accurate information while maintaining a professional attitude.

Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Provide accurate information and resolve customer queries
  • Maintain records of interactions and update relevant databases
  • Follow communication scripts and guidelines provided by the company
  • Work collaboratively with the team to meet performance targets

Requirements:

  • Fluent English is mandatory
  • Intermediate education required; Bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work the night shift (8 PM to 5 AM)
  • Basic computer proficiency
  • Prior call center experience is a plus but not required

Benefits:

  • Competitive salary package
  • Professional work environment
  • Growth and learning opportunities

How to Apply:

Interested candidates are encouraged to submit their updated resume through Indeed or email their CV to:

Job Type: Full-time

Language:

  • English (Preferred)

Location:

  • Karachi (Preferred)

Work Location: In person


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