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Team Lead

2 weeks ago

Karachi, Sindh, Pakistan CCI Market Intelligence Full time 60,000 per year

Location: Karachi, Khayban-e-Bukhari Phase VI

Timings: 9:00 AM to 5:30 PM

Salary: PKR 60,000 + Commission

We are seeking a dynamic and results-driven Team Lead to join our growing call center team. In this role, you will be responsible for leading, motivating, and coaching a team of customer service representatives to ensure they meet and exceed performance targets. The ideal candidate is an excellent communicator, a problem-solver, and has a strong background in a call center environment.

Requirements/Responsibilities:

* Proven experience as a Team Lead or in a similar leadership role within a call center.

* Lead and supervise a team of call center agents, monitoring their performance and providing regular feedback.

* Monitor daily, weekly, and monthly performance metrics and provide reports to management.

* Handle escalated customer issues and complex problems with professionalism and efficiency.

* Motivate the team to achieve individual and team goals, including sales targets and customer satisfaction scores.

* Ensure team adherence to company policies and procedures.