Retail Outlet

2 days ago

Karachi, Sindh, Pakistan United King Full time 360,000 per year
  • Monitor and track delivery orders in real-time using the company's information system to ensure timely dispatch and fulfillment.
  • Coordinate with branch staff to confirm that orders are ready for pickup and assigned to riders efficiently.
  • Support in resolving minor delivery issues, such as rider delays, customer follow-ups, or order mismatches.
  • Maintain a log of customer complaints related to deliveries and escalate major issues to the Assistant Manager.
  • Assist in gathering customer feedback on delivery timeliness and rider behavior through CRM or follow-up calls.
  • Monitor the performance of in-house and third-party riders (e.g. Foodpanda, etc.) and report delays or repeated inefficiencies.
  • Help compile daily and weekly reports on delivery volumes, complaints, and performance metrics.
  • Assist in planning delivery coverage during high-demand days (e.g., Sundays, Ramadan, Eid, Mother's Day).
  • Support training or briefing sessions for new riders regarding protocols, routes, and customer handling.
  • Ensure all delivery-related data entries and logs are updated accurately in the system.
  • Perform any other ad-hoc duties assigned by management to support the department's objectives and overall business goals.

Excellent knowledge of routes, honest, reliable & punctual.

Musta have valid license. Minimum Qualification is matric.

Locations are mentioned below. Do mention in your cv the desired location.

  • Dha
  • Clifton
  • Dhoraji
  • Karimabad

Job Type: Full-time

Pay: From Rs30,000.00 per month

Application Question(s):

  • What is your desired location?
  • When can you join?

Work Location: In person

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