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Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan Straight Technologies Full time

We are seeking an energetic and articulate Customer Service Representative (CSR) to join our team, working for a leading UK-based furniture company. If you possess excellent fluency in English and a passion for resolving customer issues, this is the role for you.

Key Responsibilities:

  • Answer incoming calls from UK customers and address their inquiries professionally.
  • Provide information regarding products, delivery, and order status.
  • Effectively and professionally handle customer complaints and escalations.
  • Accurately record customer interactions and transactions in the CRM system.

Required Qualifications:

  • Complete fluency in both verbal and written English is mandatory.
  • Shift Time: 11:00 AM to 7:00 PM (Pakistan Time).
  • Must be willing to Work from Office.
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer service environment is a plus.

Job Type: Full-time

Pay: Rs15, Rs30,000.00 per month

Work Location: In person