
Assistant Manager – Customer Service Operations
4 days ago
Job Title: Assistant Manager – Customer Service Operations
Location: Gujranwala – Service Branch
Reports To: Branch Manager – Service
Job Purpose
We are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.
Key Responsibilities
- Supervise daily operations and performance of the Authorized Workshop (AWS).
- Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.
- Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.
- Develop and maintain strong relationships with dealers and franchises to support business growth.
- Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).
- Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.
- Manage daily collections, reconciliations, and deposits, and report to Branch Manager.
- Ensure employees follow SOPs, KPIs, and health & safety protocols.
- Support and guide service staff to achieve operational efficiency and customer satisfaction.
Education & Experience
- graduate Engineer (Industrial, Mechanical, or Electrical).
- 1–2 years of relevant experience in service operations, technical support, or customer service.
Skills & Competencies
- Strong interpersonal and leadership skills.
- Excellent complaint handling and customer service tactics.
- Technical knowledge of home appliances and service operations.
- Ability to manage functional operations effectively.
- Strong problem-solving and analytical skills.
Job Type: Full-time
Pay: Rs150, Rs170,000.00 per month
Work Location: In person
-
Customer Service Professional
3 days ago
Gujranwala, Punjab, Pakistan beBeeCustomer Full time $40,000 - $80,000Customer service managers play a vital role in ensuring that organisations meet their customers' needs. They may work at various levels, from head office to the front end of the business.Developing and implementing customer service policies for an entire organisation.Managing teams of customer services staff to deliver exceptional customer...
-
Assistant Manager Sales Operation
3 days ago
Gujranwala, Punjab, Pakistan Z & J Hygienic Products Pvt. Ltd. Full timeAssistant Manager Sales Operation Z & J Hygienic Products Pvt. Ltd., Pakistan Develop an in-depth knowledge of Craneware's core products via successful completion of required sales training program, and utilize this knowledge to successfully lead Sales Support operations.Manage a successful sales support team and ensure that the team consistently meets or...
-
Assistant Sales Manager
4 days ago
Gujranwala, Punjab, Pakistan Askari Life Assurance Company Ltd Full time 104,000 - 130,878 per yearCompany DescriptionAskari Life Assurance Company Ltd, part of a distinguished legacy under the umbrella of the Army Welfare Trust (AWT), operates with integrity and professionalism. Since its inception in 2018, the parent group has excelled in diverse sectors including General Insurance, Real Estate, and Information Technology. Askari Life is publicly traded...
-
Assistant Manager
4 days ago
Gujranwala, Punjab, Pakistan Askari Life Assurance Company Ltd Full time 900,000 - 1,200,000 per yearCompany DescriptionAskari Life Assurance Co. Ltd is a Public Limited Company with shares traded on the Pakistan Stock Exchange (PSX). Backed by the legacy and financial strength of the Askari Group (AWT), formed in 2018, it operates with a diversified portfolio across multiple sectors. Our company is committed to providing top-notch insurance services...
-
Customer Relation Manager
3 days ago
Gujranwala, Punjab, Pakistan Paklite Lighting Fixtures & Ballasts Full timeCustomer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be:helping to develop a customer service policy for an entire organisation;managing a team of customer services staff;handling face-to-face enquiries...
-
Customer Service Staff
2 weeks ago
Gujranwala, Punjab, Pakistan SMA SPORTS Full timeJob DescriptionCustomer dealing k liye professional staff ki zarorat ha timing 10am to 7pm 1 hour breakWhatsapp CV Role DescriptionThis is a full-time on-site role for a Customer Service Staff at SMA SPORTS, located in Mian Muhammad din plaza opposite Al sheikh hospital Urdu bazar Sialkot District. The Customer Service Staff will be responsible for handling...
-
Manager Operations
4 days ago
Gujranwala, Punjab, Pakistan Talent Unlimited Full time 1,080,000 - 1,440,000 per yearWe are seeking an experienced **Manager Operations** to oversee daily activities of our play land facility. The ideal candidate will ensure smooth operations, deliver excellent customer experience, and manage staff performance while maintaining safety and quality standards. **Key Responsibilities:** * Oversee day-to-day operations of the play land. *...
-
Customer Service Director
23 hours ago
Gujranwala, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,500,000As a key professional in customer service management, you will play a pivotal role in ensuring your organisation meets the ever-evolving needs of its customers.Job SummaryDevelop and implement customer-centric policies that foster loyalty and satisfaction.Lead high-performing teams of customer service specialists who deliver exceptional experiences.Build...
-
Branch Operations Manager
23 hours ago
Gujranwala, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,200,000A retail branch manager oversees daily operations to ensure customer satisfaction and team productivity. They manage staff, customer service, sales, and operational efficiency to achieve business goals.Key Responsibilities:Team ManagementRecruit, train, and supervise staff to maximize performance.Set clear expectations and provide regular coaching and...
-
Industry Customer Experience Manager
23 hours ago
Gujranwala, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,200,000Customer service leaders play a pivotal role in driving customer satisfaction across their organization. They can operate at various levels, from central offices to frontline operations. Their primary responsibilities typically include:Developing a comprehensive customer engagement strategy for the entire organization;Managing a team of customer services...