Technical Support Engineer

2 weeks ago

Model Town, Punjab, Pakistan Smart Matrix Full time 420,000 - 1,020,000 per year

Educational Background

Minimum Bachelor's Degree in computer software

0 - 1 year

Job Responsibilities / Skills Requirement:

  • Have outstanding communication skills.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.
  • Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients Job Requirements
  • Be proficient in spoken English
  • Have good memory of how software and operating systems work
  • Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Team player, detail oriented with proven problem-solving skills

What do we offer?

  • A career-oriented position in a rapidly growing company
  • Opportunity to work with multinational clients in an international environment
  • Be a part of an international team
  • Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.
  • Market Competitive Salary

Job Types: Full-time, New-Grad

Pay: From Rs35,000.00 per month

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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