Technical Customer Support Specialist

2 weeks ago

Model Town, Punjab, Pakistan Tossdown Technologies Pvt Ltd Full time 65,000 - 850,000 per year

tossdown is looking for a Technical Customer Support Specialist with hands-on experience in software or SAAS support to join our team. You will be the first point of contact for technical inquiries, troubleshoot issues, and guide clients to ensure a seamless experience with our SAAS e-commerce solutions.

Experience:

  • Minimum 2 years in technical support, preferably in software, technology, or e-commerce.

Key Responsibilities:

  • Serve as the primary point of contact for technical client inquiries, issues, and software-related concerns.
  • Diagnose and resolve technical issues promptly, coordinating with internal teams when necessary.
  • Manage support tickets using project management tools, ensuring timely resolution and client satisfaction.
  • Provide guidance and training to clients on using tossdown's SAAS solutions effectively.
  • Collect technical feedback from clients and communicate insights to the product and development teams for improvement.
  • Stay updated with SAAS platform updates, industry trends, and emerging technologies.
  • Maintain detailed documentation of technical interactions, solutions, and best practices.
  • Support clients across multiple channels, including email, phone, and messaging platforms.

Ideal Candidate:

  • Bachelor's degree in a technical or relevant field.
  • Proven experience in technical support for software or SAAS products.
  • Strong problem-solving skills and ability to troubleshoot technical issues independently.
  • Excellent communication skills to explain technical concepts clearly to clients.
  • Proficiency in project management and ticketing tools.
  • Empathetic and client-focused, with a proactive approach to technical problem-solving.
  • Willingness to learn new technologies and SAAS platform features.

Job Type: Full-time

Pay: Rs65, Rs85,000.00 per month

Work Location: In person

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