Technical Support Engineer

2 days ago

Model Town, Punjab, Pakistan Smart Matrix Full time 420,000 - 720,000 per year

Technical Support Engineer

Location: Model Town Link Road Lahore

Job Type: Full-time

Experience Required: 0–1 Year

About Us

We are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.

We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.

Educational Background

  • Bachelor's Degree in Computer Science, Software Engineering, or Computer Software (mandatory).
  • Fresh graduates are welcome to apply.

Key Responsibilities

  • Assist clients with system installations, account setup, and basic network configuration.
  • Manage and deploy databases, scripts, and configurations (Full Training will be provided).
  • Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).
  • Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.
  • Log and track open issues, ensuring prioritization and timely updates.
  • Follow up with clients to confirm systems are fully functional after troubleshooting.
  • Document technical solutions in manuals, FAQs, and reports for future reference.
  • Maintain professional and positive client relationships to ensure satisfaction.

Job Requirements

  • Bachelor's degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)
  • Basic knowledge of database (i.e., MS SQL Server, MySQL).
  • Basic knowledge of IIS Server configuration.
  • Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).
  • Excellent spoken and written English communication skills.
  • Ability to explain technical solutions in simple terms to non-technical users.
  • Team player with a detail-oriented mindset.

What We Offer

  • A career-oriented position in a rapidly growing company.
  • The opportunity to work with multinational clients in an international environment.
  • Be part of a collaborative and supportive international team.
  • Market-competitive salary with growth opportunities.

Job Types: Full-time, New-Grad

Pay: From Rs35,000.00 per month

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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