Floor Incharge

Key Responsibilities:

• Staff Management:
• Supervise and coordinate the activities of floor staff.
• Assign tasks and monitor work performance to ensure efficiency.
• Conduct regular team meetings to discuss performance, address issues, and provide updates.
• Customer Service:
• Ensure high levels of customer satisfaction by addressing complaints and resolving issues promptly.
• Maintain a welcoming environment for customers.
• Operational Oversight:
• Oversee the overall floor operations, including inventory management and order fulfillment.
• Ensure that all equipment and facilities are properly maintained and in good working order.
• Quality Control:
• Monitor and ensure compliance with quality standards and safety regulations.
• Conduct regular inspections and audits to maintain quality control.
• Training and Development:
• Provide training to new employees and ongoing development opportunities for existing staff.
• Ensure that all staff are knowledgeable about company policies and procedures.
• Reporting:
• Prepare and submit regular reports on floor activities, performance metrics, and any issues or incidents.
• Keep accurate records of inventory, staff attendance, and other relevant data.
• Problem Solving:
• Identify operational challenges and develop solutions to improve efficiency and effectiveness.
• Act as the first point of contact for any issues on the floor and escalate to higher management if necessary.

Job Type: Full-time

Work Location: In person