Deputy Manager HR People Services

2 weeks ago

Karachi, Sindh, Pakistan Pakistan Single Window Full time

HR Operations:

  • Supervise and execute end-to-end employee lifecycle activities, including onboarding, transfers, confirmations, performance appraisals, promotions, separations, and data updates.
  • Ensure accurate and timely updates of employee information in HRMS, PSW Connect, and other relevant systems.
  • Maintain personnel files and digital records ensuring compliance with internal policies and audit standards. Ensure complete documentation and record-keeping for all HR operations.
  • Ensure consistent application of HR policies, SOPs, and SDPs across all employee-related processes.
  • Provide day-to-day operational support to Manager People Services in implementing HR projects and process improvements

HRMS & Automation:

  • Coordinate with IT and HR vendors for issue resolution, upgrades, and module configurations.
  • Monitor system workflows to ensure seamless ESS/MSS functionality and user adoption.
  • Maintain HRMS data validation, process mapping, and implementation of system improvements and suggest process automation ideas.

Payroll & Benefits Administration:

  • Verify payroll inputs and employee benefits before monthly closure.
  • Oversee timely processing of benefits such as medical insurance, fuel cards, LFA, festive allowance, leave encashments, daycare reimbursement etc.
  • Liaise with Finance and insurance vendors to resolve discrepancies and maintain benefit accuracy.

Compliance, Documentation & Audits:

  • Facilitate internal and external audits, ensuring data integrity and policy compliance.
  • Ensure compliance with established Service Delivery Protocols (SDPs), and report process issues or deviations for corrective action.
  • Development and ensure periodic review of SDPs.
  • Coordinate escalations and maintain issue logs to ensure timely resolution.
  • Ensure HR documentation and employee files are audit-ready at all times.

Employee Relations & Service Excellence:

  • Respond to employee queries, grievances, and service requests within defined SLAs.
  • Promote a customer-service mindset within the People Services team.
  • Support employee engagement initiatives and feedback mechanisms (e.g., Helpdesk, ESS surveys).

Data Analytics & Reporting:

  • Maintain HR operational reports and analysis and assist in preparation of dashboards for review by Manager People Services.
  • Provide data-driven insights to support HR decision-making and strategic planning.
  • Assist in preparation of periodic service performance reports and KPI dashboards.

Team Leadership & Collaboration:

  • Supervise day-to-day activities of People Services Executives under the guidance of the Manager People Services. Coordinate with HR sub-functions to support cross-functional service delivery activities.

Requirements

  • Bachelor's or master's degree in human resources, Business Administration, or related field.
  • 7–8 years of experience in HR Operations or People Services, preferably in a tech-driven organizations.
  • Strong command of HRMS systems, payroll coordination, and employee lifecycle management.

Benefits

  • Competitive salary
  • Fuel Card
  • Health benefits
  • Professional development opportunities
  • Inclusive work culture & much more

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