senior executive sales operations

5 days ago

Islamabad, Islamabad, Pakistan Zong Business Solutions Full time

Job Purpose

  • Ensure timely support to region for franchise operations which include but not limited to : Induction, Replacement, Termination, Credit issuance, Credit Clearance, Security cheque Management

Job Responsibilities

  • Processing all franchise cases(New Inductions and replacement). Major steps include Interview scheduling, Commercial committee initiation, Agreement Preparations and token device management
  • Processing of Final Settlement of Resigned and Terminated Franchises with the help of Finance & Region. Strong coordination with the stakeholders for timely completion of process with in SLA
  • As per the regional request along with the RGM approvals, we provide our support for issuing of warning and penalty letters through legal department
  • Issuance of Weekly & Other Holidays credit to all franchises with the help of finance (following the regional requirements). This includes all credits i.e. ZL, MBB, Handsets, Scratch cards and alternate channels
  • New cheques activity is conducted yearly in coordination with region to ensure that Franchise cheques with CMPak which are approved by Finance Treasury team and legal team
  • Strong follow-up with the regional teams it is to ensure that all the assigned credit i.e. weekly, EID, other holidays must be cleared with in the stated time
  • Responsible for refinement of all kind of operations systems in order to increase efficiency either automation or process refinements
  • Coordination with Finance, Legal, Regulatory, IT
  • Internal Audit/ Fraud Management case investigation and feedback

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

  • Minimum of Bachelors degree however Master in Business will be preferred

Work Experience

  • Preferably up-to 3 years of experience

Skills - Generic:

  • Takes Ownership
  • Strong Follow up Skills
  • Team Management
  • Effective problem Solving Skills
  • Interpersonal & Communication Skills Self Motivated and confident
  • Time & Stress Management

Skills - Job Specific:

  • Detailed Understanding of Telecommunication Sales Eco system
  • Well versed with sales operation
  • Expertise and domain level knowledge in process development and risk mitigation

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