Head Counsellor – Overseas Education

2 weeks ago

Karachi Clifton, Pakistan Crossroad Consultants Full time 1,200,000 - 1,800,000 per year

We are looking for a dynamic and experienced Senior Counsellor / Team Lead to manage and mentor a team of counsellors handling student applications for overseas education. The ideal candidate will have strong knowledge of international education systems, excellent leadership skills, and a passion for guiding students toward their global academic goals.

Key Responsibilities:

  • Lead, mentor, and train a team of education counsellors to achieve targets and deliver excellent student service.
  • Oversee end-to-end student counselling for study abroad destinations (e.g., USA, UK, Canada, Australia, Europe).
  • Supervise daily counselling operations including student profiling, shortlisting universities, application support, and visa guidance.
  • Ensure high-quality counselling standards and compliance with company policies.
  • Support counsellors with complex student cases and provide solutions.
  • Track team performance, set targets, and implement strategies to increase conversions.
  • Build and maintain strong relationships with universities, partner institutions, and internal stakeholders.
  • Keep the team updated with latest admission trends, deadlines, scholarships, and immigration updates.
  • Handle escalations and ensure smooth resolution of client concerns.
  • Generate regular reports on pipeline, applications, offers, and conversions.

Requirements:

  • Bachelor's degree or higher (Education, Business, or related field preferred).
  • Minimum 4–6 years of experience in overseas education counselling, with at least 1–2 years in a leadership role.
  • Strong knowledge of international education systems (USA, UK, Canada, Australia, etc.).
  • Excellent communication and interpersonal skills.
  • Proven ability to lead teams, manage targets, and maintain high service quality.
  • Proficiency with CRM tools and student management systems preferred.
  • Result-oriented, organized, and empathetic with students and team members.

Benefits:

  • Competitive salary + performance-based incentives.
  • Career growth to leadership/management roles.
  • Training & certification programs from partner institutions.
  • Opportunity to represent the organization in education fairs and events.
  • Supportive and dynamic work culture.

Job Type: Full-time

Pay: Rs120, Rs150,000.00 per month

Work Location: In person

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