Customer Service Representative – Online Teaching Services

3 days ago

Korangi District, Sindh, Pakistan Hassaan Academy Full time 400,000 - 500,000 per year

Job Responsibilities:

  • Handle new leads and admissions: Guide potential students and parents through the enrollment process with proper follow-up.
  • Manage existing and new students & parents: Provide ongoing support, resolve queries, and ensure a smooth academic experience.
  • Fee management: Ensure timely fee collections within assigned dates and maintain proper records.
  • Build and maintain strong relationships: Maintain regular communication with parents and students to ensure trust and satisfaction.
  • Coordinate with teachers & management: Share updates regarding student progress, concerns, or special requests.
  • Maintain student records: Keep updated data of admissions, attendance, fee status, and feedback.
  • Resolve conflicts or concerns: Address complaints professionally and provide effective solutions.
  • Upsell additional courses/services: Recommend suitable advanced courses when needed.
  • Track performance: Prepare daily/weekly reports on leads, admissions, and student satisfaction.
  • Ensure quality service: Maintain professionalism and represent the academy positively at all times.

Job Requirements:

  • Fluent English speaking (must).
  • Strong convincing power, soft skills, strong communication & negotiation skills.
  • Customer relationship experience preferred.
  • MBA in Customer Relationship, Marketing, or relevant field preferred.
  • Ability to multitask and work under pressure.
  • Strong follow-up skills and a positive attitude.
  • Basic computer proficiency (Google Sheets, CRM, WhatsApp, Zoom, etc.)

Job Details:

  • Timing: 2:00 PM to 10:00 PM
  • Salary: Rs. 40,000 to 50,000 (depending on skills & experience)
  • Benefits:
  • Health Insurance
  • Annual Paid Leaves
  • Professional Growth Opportunities
  • Friendly Work Environment

Office Address: Main Road Korangi #02, HBL Building, 2nd Floor, Near Askari Bank

Contact Number:

Interview Timing: 5:00 PM to 9:00 PM

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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