Technical Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to customers across all communication channels.

Key Responsibilities:

  1. Customer Interaction:

    • You will ensure prompt and effective resolution of technical queries from customers, fostering strong relationships by providing helpful and professional technical assistance.

  2. Technical Troubleshooting:

    • You will perform detailed diagnostics and troubleshooting for both hardware and software issues, providing effective solutions to technical problems while ensuring minimal disruption for the customer.

  3. Product Expertise:

    • You will develop comprehensive knowledge of our product suite to offer informed guidance to customers, staying up-to-date on new product features and functions to support customer inquiries accurately.

  4. Documentation and Knowledge Base:

    • You will ensure all troubleshooting steps and solutions are thoroughly documented for future reference, contributing to the knowledge base and ensuring that customer-facing resources are up-to-date and easy to understand.

  5. Issue Escalation:

    • You will proactively escalate critical or unresolved issues to the appropriate internal teams, ensuring follow-through until resolution.

  6. Customer Training and Support:

    • You will lead training initiatives and develop user-friendly guides to help customers optimize their use of the product, offering proactive support during setup and integration processes to ensure smooth adoption.

Requirements:

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills

  • Detailed knowledge of hardware and software systems

  • Able to work effectively under pressure and meet deadlines

  • Strong analytical and troubleshooting skills

  • Able to document complex technical information clearly and concisely

What We Offer:

In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary">We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to internal/external users and clients.

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled and experienced Technical Support Specialist to join our team. This role will involve providing exceptional customer support to clients, resolving technical issues, and ensuring overall satisfaction.About the Role:Provide technical assistance to customers via phone, email, or chat.Troubleshoot...

  • Technical Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Direct message the job poster from ibex. PakistanFinance Professional with Client and Customer Support ExperienceCompany Descriptionibex is a global business process outsourcing (BPO) company that delivers innovative digital marketing, online acquisition technology, and customer engagement solutions to help companies acquire, engage, and retain customers....

  • IT Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Technical Support Specialist JobJob Description:We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and resolving issues related to computer hardware, software, and networks.Key Responsibilities:Consult with IT managers and other departments as needed.Provide...

  • Technical Support Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan IBL-Unisys Full time

    Direct message the job poster from IBL-UnisysIBL-Unisys, a part of IBL Group of Companies, is a system integrator in Pakistan, specializing in providing "Best of Breed" technology solutions in partnership with leading manufacturers like BMC, Cisco, DellEMC, and IBM. The company is engaged in payment services, providing a wide range of solutions to large...

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistAre you looking to start your professional journey in IT support? We are seeking a dedicated individual to join our team as a Technical Support Specialist.About the Role:This is an entry-level position that requires a strong willingness to learn and develop new skills.The successful candidate will have excellent...

  • IT Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: IT Technical Support SpecialistWe are seeking a dedicated and willing individual to join our team as an IT Technical Support Specialist. This role involves providing technical assistance and support to students and employees, ensuring they have a smooth and efficient experience.Salary:The salary for this position is competitive and reflects the...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to customers using Enterprise Resource Planning (ERP) software. This role requires strong problem-solving skills,...

  • Technical Support Associate

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    **Job Title:** Technical Support Specialist**Job Summary:We are seeking a highly motivated and analytical individual to join our team as a Technical Support Specialist. This role involves providing excellent customer support, troubleshooting technical issues, and ensuring customer satisfaction.

  • Technical Support Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan IBL-Unisys Full time

    Direct message the job poster from IBL-UnisysIBL-Unisys, a part of IBL Group of Companies, is a system integrator in Pakistan, specializing in providing "Best of Breed" technology solutions in partnership with leading manufacturers like BMC, Cisco, DellEMC, and IBM. The company is engaged in payment services, providing a wide range of solutions to large...