Professional, Facilities Management

Professional, Facilities Management

Apply remote type: On-site locations Karachi, PAK

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: REQ417964

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

• Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception, and other related services.
• Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.
• Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.
• Staff Management: Train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.
• Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.
• Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.
• Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.
• Understand the operational & technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.
• Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Run the Human Experience and communications program for the site.
• Monitor the Work Order system as it affects your area & ensure that rectification works are recorded & actioned in a timely manner.
• Routinely test Audio Visual equipment functionality; communicate necessary maintenance & repair as required.
• Ensure the smooth running of meetings and/or events at the site.
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
• Dining Services: Overall management of service contractual agreements and smooth operation. Escalate to vendor management if issues arise.
• Manage Dining Services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, and no transaction issues (i.e. employee payments for meals are according to menu price list).
• Kitchen and serving audits: Ensure vendors comply with health and food safety regulations.
• Participate in JLL HSE audit to vendors' service and kitchen.
• Health and Safety Management: Be a site safety SPOC. Ensure that the site meets all legal, regulatory, and Client's required HS&E regulations. Lead Site O&M HSE Action Plans. Ensure contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with HS&E regulations. Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.
• Provide backup support for the Facilities Manager in times of absence.
• Clearly document & communicate all client expectations to the balance of the WPS team.
• Work collaboratively with facilities team colleagues both within the P&G Account & in the wider JLL network.
• Ensure general administrative activities under your control are conducted in a timely and efficient manner.
• Assist with any other duties as assigned by the WPE lead or Senior Account Management on a need basis.
• Support with Invoice collection and process for payment. Payments follow up.
• Administer the following systems: FM SOPs, Security system, Catering system if required, Risk management system, HS&E, Corrigo, JDE.

On-site – Karachi, PAK

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAY.