Client Communication/Onboarding Specialist

3 weeks ago

Lahore, Punjab, Pakistan Decklaration Full time

This role is a remote opportunity.

About Our Company

We are the developers of 1Now, a SaaS-based Fleet Management Solution designed for car rental businesses. Our platform helps owners increase revenue, reduce Turo fees, and streamline operations with features such as custom rental websites, secure verification, automated agreements, and fleet analytics.

Job Description

We are seeking a skilled Performance Marketer specializing in Facebook Ads to help drive growth, optimize ad performance, and maximize ROI.

Main Responsibilities:
  • Conduct sales calls with already prospected leads in the US market to schedule meetings with the Sales team.
  • Guide clients through the onboarding process, ensuring a smooth start to their journey on our software.
  • Manage key accounts from onboarding to full product delivery, serving as the primary point of contact throughout the product lifecycle.
  • Address client queries efficiently and communicate technical issues to the tech team, following through until resolution.
  • Hold regular check-ins and meetings with existing clients to improve user experience and minimize churn.
  • Utilize CRM tools like Zoho, HubSpot, or similar to manage leads, track sales progress, and maintain accurate client records.
  • Identify upselling and cross-selling opportunities based on a deep understanding of client needs and use cases.
  • Stay informed about industry trends and best practices to continuously improve client engagement and internal processes.
Requirements:
  • 1–2 years of experience in B2B SaaS sales or a similar role in the software or digital space.
  • Proven experience in handling client onboarding and key account management across the entire product lifecycle.
  • Strong familiarity with the US market, with an understanding of US client expectations and communication styles.
  • Excellent verbal and written communication skills tailored for professional client interaction.
  • Willingness to take ownership of client onboarding, support, and satisfaction.
  • Hands-on experience with CRM tools like Zoho, HubSpot, or comparable platforms.
  • Strong organizational and multitasking abilities to manage multiple client relationships simultaneously.
  • Ability to coordinate cross-functionally, especially with technical teams, to ensure client concerns are resolved efficiently.

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