Client Onboarding Coordinator

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Process Improvement Specialist

In this key position, you'll apply your technical skills to understand and address client needs and technical challenges. You'll develop and implement customer service and support processes, map out customer journeys to eliminate pain points and inefficiencies, and automate repetitive tasks using tools like CRMs, RPA, or workflow engines.

You'll define and track KPIs such as response time, resolution time, NPS, churn rate, and CSAT, and prepare regular performance dashboards for internal and client reporting. Your ability to engage effectively with international clients and suppliers will be essential in this role.

Your goal will be to ensure SLA adherence, prompt resolution of escalated issues, and build playbooks and escalation matrices for consistent support.


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