Customer Services

3 weeks ago

Karachi, Sindh, Pakistan SIAR Digital Full time

We are looking for a dedicated and experienced Customer Support Team Lead to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Support Team Lead, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have experience in the E-commerce or Fashion industry and are a motivated individual committed to excellence with a desire to make a positive impact, we encourage you to apply.

Requirements

  1. Minimum of 6 years of experience in customer support or a similar role in the E-commerce or Fashion industry.
  2. Graduation, Master's degree, or related fields.
  3. In-depth knowledge of eCommerce order management.
  4. Hands-on experience with MS Excel and other CRM tools.

Skills Required

  1. Team management and motivation
  2. Excellent written and verbal communication skills in both English and Urdu
  3. Interpersonal skills to manage difficult customer situations
  4. Stakeholder management
  5. Organizational and time management skills
  6. Task-oriented approach
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