Assistant Manager Operations

3 weeks ago


Hyderabad City Taluka, Pakistan HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Job Description

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC's worldwide customer base of retail and private clients, intermediaries, corporates, and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC's clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight.

Key Responsibilities

  1. Ensure timely and error-free reporting of transactions received at the Investor Service Centre.

  2. Manage customer communication effectively to ensure timely resolution.

  3. Excel in distribution services and investor services, with a focus on corporate customers.

  4. Maintain close interface with service providers and highlight any discrepancies or gaps noticed promptly.

  5. Explore and process efficiency suggestions and contribute to achieving customer satisfaction.

  6. Comply with applicable regulatory requirements and qualifications required for the role.

  7. Contribute to the knowledge management initiatives of the customer service team.

  8. Assist in recruitment, contingency planning, and leave planning.

  9. Ensure compliance with the process manual and FIM.

  10. Excel in the monthly reporting process.

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