Call Center Agents

4 weeks ago

Karachi, Sindh, Pakistan Soralakh Systems Full time

We are looking for Call Center Agent for US based Telecom project.

To secure a job at our organization, you should be:

  • Highly proficient in English.
  • Have impeccable conversational and communication skills.
  • Experience of Call Center Telecom ATT DTV XFINITY will be preferred.
  • Be willing to learn and grow.
  • Self-Motivated.

Experience:

  • Fresh with excellent English & Experience person can apply

Package:

  • Basics 35 - 60 + Uncapped Commissions + Daily & Weekly Incentives.

Shift Timing:

  • 08: PM - 05:00 AM (Night Shift)

Working Days:

  • Monday - Friday
Job Specification

Communication Skills:

Clear and articulate verbal communication.

Active listening to understand customer needs.

Politeness and professional phone etiquette.

Ability to explain technical details in simple terms.

Persuasion and convincing abilities.

Upselling and cross-selling techniques.

Building rapport with customers to establish trust.

Handling objections effectively.

Product Knowledge:

In-depth knowledge of internet and cable services offered.

Understanding of various plans, packages, and pricing structures.

Keeping up-to-date with new products and services.

Customer Service:

Patience and empathy in dealing with customer concerns.

Problem-solving skills to address issues promptly.

Follow-up and resolution of customer inquiries.

Time Management:

Efficiently managing call time while providing quality service.

Prioritizing tasks to meet sales targets and quotas.

Patience and empathy in dealing with customer concerns.

Problem-solving skills to address issues promptly.

Follow-up and resolution of customer inquiries.

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