
Call Center Agent
1 week ago
We are looking for call center agents who can join our team.
Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience: Fresh or 6 months
Age: 18-24 yrs
Note: Night Shift (7:30 pm - 5:00 am)
Job Type: Full-time
Job Type: Full-time
Job SpecificationStrong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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