IT&D Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

ServiceNow is a growing platform within Reckitt used by multiple business lines. As part of the high-performance ServiceNow team of Reckitt, the role of the Product Architect is to ensure we are deriving the full value of the ServiceNow modules & the Reckitt entitlements while achieving the overall Reckitt goals & objectives.

Your responsibilities

• Accountable for the ServiceNow product architecture, security & health within Reckitt (with focus on Strategic Portfolio Management module).
• Contribute to the Reckitt product strategy to ensure alignment of the ServiceNow platform capabilities with the business strategy & the ServiceNow roadmap. Ensure Reckitt fully leverages the features per its entitlements.
• Enable the product roadmap - working with Reckitt ServiceNow product manager and platform team, Reckitt ITSM Global Process owners, & other product & platform owners within Reckitt.
• Provide technical leadership of the ServiceNow product within Reckitt – including creating reusable components (e.g., APIs), automations & integrations to ensure the tools remain fit for use.
• Collaborate with senior stakeholders within Reckitt, influence other product line and platform roadmaps & enable the right initiatives for Reckitt.
• Drive continual improvements with ServiceNow best practices and stay updated on the latest ServiceNow features.

The experience we're looking for

• Deep functional & technical expertise on ServiceNow platform, data model, app development, scripting & integrations, with at least 5+ years of experience in ServiceNow and a total of 10+ years overall.
• Experience in Technical Architecture, design & solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent).
• Advanced knowledge of ServiceNow Modules, especially SPM; experience with other modules like ITSM, HRSD is a plus.
• Experience with ServiceNow setup and integration in Azure cloud landscape is advantageous.

The skills for success

Proficiency in Product Development, system development, Project & Programme Management, Design Thinking, Process Automation, IT Service Management, Innovation, User Experience Design, Change Management, Digital Transformation, Stakeholder & Vendor Management, Communication, Digital Strategy, Product Solution Architecture, Cyber Security, Data Privacy & Governance, Analytics, and Media Engagement.

What we offer

We support our people through inclusion initiatives, wellbeing programs, parental benefits, mental health support, life insurance, global share plans, and performance-based incentives, aligned with Reckitt's pay-for-performance philosophy.

Equality

We hire for potential and value diversity. All qualified applicants will be considered regardless of age, disability, ethnicity, religion, gender identity, veteran status, or other protected categories. We encourage you to apply even if you don't meet every requirement but feel this role is a good fit for you.

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